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Jeff Writes,
>And, in fact, policies like that may have had something to do with it.
Actually, I think it was the fact that their quality really tanked, and a
LOT more tools needed to be replaced, then they stopped the 'easy, no
questions asked' return policy that did them in.
On more than one occasion, I was told that they couldn't rebuild a ratchet
at the store and needed to send it back to a repair facility and it would
take a few weeks to get it back. NO WAY am I leaving the store with a
ratchet only to wait a few weeks to see if they can fix it.
Then I had a box wrench that had a 3/4 on one side and 5/8 on the other.
It bent (not being abused) and they told me they don't have that wrench
any more, but I could pick ONE of the sizes to replace it with. So I
would have to leave my wrench and get one size only, leaving me without
the other size.
That was the day I stopped buying anything Craftsman.
"Be as beneficent as the sun or the sea, but if your rights as a rational
being are trenched on, die on the first inch of your territory." Ralph
Waldo Emerson
-Who is John Galt?
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<font size=2 face="sans-serif">Jeff Writes,</font>
<br>
<br><font size=2 face="sans-serif">></font><font size=3>And, in fact,
policies like that may have had something to do with it.</font>
<br>
<br><font size=2 face="sans-serif">Actually, I think it was the fact that
their quality really tanked, and a LOT more tools needed to be replaced,
then they stopped the 'easy, no questions asked' return policy that did
them in.</font>
<br>
<br><font size=2 face="sans-serif">On more than one occasion, I was told
that they couldn't rebuild a ratchet at the store and needed to send it
back to a repair facility and it would take a few weeks to get it back.
NO WAY am I leaving the store with a ratchet only to wait a few weeks to
see if they can fix it.</font>
<br>
<br><font size=2 face="sans-serif">Then I had a box wrench that had a 3/4
on one side and 5/8 on the other. It bent (not being abused) and
they told me they don't have that wrench any more, but I could pick ONE
of the sizes to replace it with. So I would have to leave my wrench
and get one size only, leaving me without the other size.</font>
<br>
<br><font size=2 face="sans-serif">That was the day I stopped buying anything
Craftsman.</font>
<br>
<br><font size=2 face="sans-serif"><br>
<br>
"Be as beneficent as the sun or the sea, but if your rights as a rational
being are trenched on, die on the first inch of your territory." Ralph
Waldo Emerson <br>
-Who is John Galt?</font>
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