-> I have to laugh because every time I go in to Wally-Mart to buy oil,
-> the shelves are empty of over half the products. Once or twice I can
-> see, but on an ongoing basis? This is a lack of customer focus.
I call that the "Boat From Taiwan" effect. They get a load of Product
X-241-Z in and put it on the shelf according to the directive from
Bentonville. When X-241-Z sells out, they wait until more comes in on
the truck. All the purchasing and shipping is handled out of
Bentonville; the local store managers have no idea if they're ever going
to see Product Z-241-Z again, much less when it might show up. If the
Boat From Taiwan didn't bring any more, it won't get on the truck, and
if it doesn't get on the truck, it doesn't make it to the shelf.
<sigh>
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