David Scheidt wrote:
> Wal-mart is alwayws like that. I think that the two big problems are that
> the people that walmart emplys are untrained, and don't know where anything
> is, and the stores are too big, and too poorly laid out.
I have to laugh because every time I go in to Wally-Mart to buy oil, the
shelves are empty of over half the products. Once or twice I can see,
but on an ongoing basis? This is a lack of customer focus.
This brings up my major complaint against all the big-box stores. In
many categories, they don't really increase your selection among
competing brands. They all seem to fix on a few brands, just like the
regular department stores or hardware stores. They do carry more
categories of stuff, and they might carry more quantities.
I guess it is axiomatic among retailers that you don't confuse your
customer with choice. :>)
Were I running these stores . . .
Jon (Dreamer) Rush
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