Now I'm not saying I agree with this from a tool quality and use standpoint
but look at it from an economic one. Most people (I'm including myself in
this group) really don't use many of their tools all that hard. I've gotten
tools as gifts (well meaning ones I must say!!) that I've never used. If
they were crap I'd still never break them. It is quite possibly cheaper for
Sears to sell crap and replace the broken tools from those few who use them
heavily or hard, especially since almost everything they sell is used very
little. Even when I wrench alot I am only using a few tools a few times a
week. If they can save 10% on manufacturing costs but increase returns by
1% this is a good deal for their industrial economists. They can save
enough to go out and buy themselves some good snap-on stuff.
Fearing for the future,
Mark Miller
> ----------
> From: Jack W Drews[SMTP:vinttr4@geneseo.net]
> Reply To: Jack W Drews
> Sent: Tuesday, December 21, 1999 6:08 AM
> To: shop-talk@autox.team.net
> Subject: Craftsman Tools
>
>
> I believe strongly that feedback communications regarding quality will
> be listened to by top executives in most companies. It sure was in the
> company I worked for. If a customer got his message to a vice president
> in my company (John Deere, by the way), by the next day the message had
> reached the people on the factory floor with a directive for an
> immediate response.
>
> Wish there was some way to let Sears know about our perception of their
> tool quality.
> I believe so firmly in promoting our doemstic industrial base that I
> made up a form letter to send to companies when I run into quality
> problems. In every case where I have used it, the company has responded
> very positively.
>
> I looked at the sears.com site but couldn't find a way to send them
> email.
>
> --
> uncle jack
> TR4 - nestled all snug in its bed
> TR6 - visions of sugarplums in its head
>
>
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