Good luck trying to communicate with Sears. I have twice had problems with
their NTB subsidiary. Nowhere was there any way to escalate a problem past
the store manager. Not even a mailing address. They have a first class
Customer Avoidance System. I finally sent an email to their corp website
(and a letter to the editor BTW) and got a canned response.
I now have a Craftsman toolchest full of Craftsman tools. While I'm not
too disappointed with the tool quality, I regret supporting a business which
avoids communication with it's customers.
Rex Burkheimer
J-CON Coordinator, WM Automotive Whse Fort Worth TX
Texas Region SCCA FC #19 Reynard
rex@txol.net rburkheimer@hotmail.com
Gravity...It's Not Just a Good Idea. It's the Law.
"There is pleasure sure in being mad which none but madmen know." John
Dryden
----- Original Message -----
From: Jack W Drews <vinttr4@geneseo.net>
To: <shop-talk@autox.team.net>
Sent: Tuesday, December 21, 1999 6:08 AM
Subject: Craftsman Tools
>
> I believe strongly that feedback communications regarding quality will
> be listened to by top executives in most companies. It sure was in the
> company I worked for. If a customer got his message to a vice president
> in my company (John Deere, by the way), by the next day the message had
> reached the people on the factory floor with a directive for an
> immediate response.
>
> Wish there was some way to let Sears know about our perception of their
> tool quality.
> I believe so firmly in promoting our doemstic industrial base that I
> made up a form letter to send to companies when I run into quality
> problems. In every case where I have used it, the company has responded
> very positively.
>
> I looked at the sears.com site but couldn't find a way to send them
> email.
>
> --
> uncle jack
> TR4 - nestled all snug in its bed
> TR6 - visions of sugarplums in its head
>
>
>
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