Its not your responsibility to verify that their advertised prices are
correct before placing an order, its theirs. They made a mistake in not
keeping the website updated.
Their approach isn't very smart. 10% of $300 is just $30. To preserve $30
of margin they alienated a customer. They don't understand the cost of
acquiring customers, nor the long-term value of loyal customers.
Then they compounded their mistake and lost a portion of that sale, and
possibly any additional sales to you, meaning over time they may have lost
far more than $30.
There are a couple truck part venders who haven't heard from me in a long
time. I don't like the way I was treated, and have chosen to take my
business elsewhere.
----- Original Message -----
From: "zman" <zman@gibbon.kungfumonkey.com>
To: "Oletrucks" <oletrucks@autox.team.net>
Sent: Monday, December 01, 2003 8:30 AM
Subject: Re: [oletrucks] Truck Shop Complaint
On Mon, 1 Dec 2003, Michael E. Mendonga wrote:
> I cancelled the order for the items that had gone up in price.
I probably would have cancelled the whole order. I've had this happen to
me in the past and I figure that they are not worth my business if they
can't treat me fairly in the first place. If it would have been my
business I would have given you the discount and then fixed the website.
--
Scott H. Zekanis
zman@kungfumonkey.com
http://www.rod-o-rama.com
http://www.thehellbenders.com
1957 Buick Riviera Hardtop (2 dr., 364" Nailhead)
1959 GMC in Chevy Sheetmetal 1/2 Ton (235" Inline 6)
oletrucks is devoted to Chevy and GM trucks built between 1941 and 1959
oletrucks is devoted to Chevy and GM trucks built between 1941 and 1959
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