This is a multi-part message in MIME format.
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Here is a response from the wrecking yard that
Antonio had a problem with. I posted their email
and website address yesterday, but it did not show
up in today's digest. John
Ian J. Hunt wrote:
>
>
>
> I really appreciate your concern and your E=mail message that I just
> recieved. It's amazing how a slanderous person can put everything
> way out of proportion. Sometimes a persom can get very unreasonable
> by not useing their brain.
>
> We had the unhappy experience recently with the customer from hell.
> The subject that you are speaking of is not a "customer service
> problem"...It's a "customer problem".
>
> In many ways a Wrecking Yard is no different than any other retail
> business. There are specific areas where the public is welcome and
> there are areas that are off limits. A customer at this facility
> is a guest...but being a guest "does not" mean that they can snoop
> and get into things and areas where they do not belong.
>
> This customer is assumeing alot...thinking he can do what ever he
> pleases. If he can't read signs then he could at least ask before
> going through doors to closed areas that are "not" public.
>
> It's like taking your car in for warrentee work and leave the waiting
> room to go look through the mechanics toolbox. Can you see someone
> going to NAPA and slipping behind the counter to help themselves,
> opening boxes to see what's in them? How about helping yourself...
> tasting food in a restaurant before you order. Any of these actions
> will most certainly get some attention from employees or business
> owners.
>
> You know...It's true that one bad apple can spoil the whole lot.
> Gilly's Auto Wreckers is one of the few "classic" yards left that
> still will let folks brouse at their leisure. This type of customer
> will ruin things for everyone. You can't believe the horror stories
> concerning the "I just wanna look" customers. If you don't keep an
> eye on them...then things come up missing. You must realize why most
> stores have mirrors and cameras.
>
> The "walk in" customer is a small portion of our business. The bulk
> of what we do is by word of mouth. In addition to this...our internet
> business is really taking off. The Gilly's site has recieved over
> 100,000 hits in the last year and a half. We are averageing 2,000 hits
> a week at this
> time.
> I welcome you to visit the page. We have an inventory listing of every
> one of the 600 classics in stock. In fact...we are now posting an
> image of every single one of them. In addition, my webmaster and I are
> now building a link to post letters from our happy customers and
> followers. Please check it out and let us know what you think. There
> are also many other things to view and read. The page is alot of fun
> and shows what our personalities are all about.
>
> http://www.gillys.com/
>
> Once again...thanks for your responce. It would be great if you could
> post this E-mail to the newsgroup that you mentioned. I never answered
> the other gentlemans "FLAME" and i'm sure he would never post my
> reply to him.
>
> Thank you for the time.
>
> Ian J Hunt
>
> --
> Gilly's Auto Wreckers Specializes in 1972 and older Domestic American
> Parts cars. We have over 600 cars and trucks in stock at this time
> 1950's and 1960's being the most plentiful.
>
> Please get in touch with us and we will do our best
> to accommodate your needs.
>
> Thanks, Ian J. Hunt
>
> Gilly's Auto Wreckers
> 2561 Blacks Lane
> Placerville Ca 95667 USA
>
> Toll Free 1.888.622.4052
>
> Main Line 1.530.622.4052
>
> Fax Line 1.530.622.4074
>
> mailto:ianjhunt@gillys.com
>
> http://www.gillys.com
--------------EF5DEF1C6D83E48E0D55660B
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Message-ID: <3756F1D6.4BA7@gillys.com>
Date: Thu, 03 Jun 1999 14:21:26 -0700
From: "Ian J. Hunt" <ianjhunt@gillys.com>
Reply-To: ianjhunt@gillys.com
Organization: Gillys Auto Wreckers
X-Mailer: Mozilla 3.04 (Win95; I)
MIME-Version: 1.0
To: cupola2@worldnet.att.net
Subject: A Wrecking Yard Responce
Dear John Lowney:
I really appreciate your concern and your E=mail message that I just
recieved. It's amazing how a slanderous person can put everything
way out of proportion. Sometimes a persom can get very unreasonable
by not useing their brain.
We had the unhappy experience recently with the customer from hell.
The subject that you are speaking of is not a "customer service
problem"...It's a "customer problem".
In many ways a Wrecking Yard is no different than any other retail
business. There are specific areas where the public is welcome and
there are areas that are off limits. A customer at this facility
is a guest...but being a guest "does not" mean that they can snoop
and get into things and areas where they do not belong.
This customer is assumeing alot...thinking he can do what ever he
pleases. If he can't read signs then he could at least ask before
going through doors to closed areas that are "not" public.
It's like taking your car in for warrentee work and leave the waiting
room to go look through the mechanics toolbox. Can you see someone
going to NAPA and slipping behind the counter to help themselves,
opening boxes to see what's in them? How about helping yourself...
tasting food in a restaurant before you order. Any of these actions
will most certainly get some attention from employees or business
owners.
You know...It's true that one bad apple can spoil the whole lot.
Gilly's Auto Wreckers is one of the few "classic" yards left that
still will let folks brouse at their leisure. This type of customer
will ruin things for everyone. You can't believe the horror stories
concerning the "I just wanna look" customers. If you don't keep an
eye on them...then things come up missing. You must realize why most
stores have mirrors and cameras.
The "walk in" customer is a small portion of our business. The bulk
of what we do is by word of mouth. In addition to this...our internet
business is really taking off. The Gilly's site has recieved over
100,000 hits in the last year and a half. We are averageing 2,000 hits
a week at this
time.
I welcome you to visit the page. We have an inventory listing of every
one of the 600 classics in stock. In fact...we are now posting an
image of every single one of them. In addition, my webmaster and I are
now building a link to post letters from our happy customers and
followers. Please check it out and let us know what you think. There
are also many other things to view and read. The page is alot of fun
and shows what our personalities are all about.
http://www.gillys.com/
Once again...thanks for your responce. It would be great if you could
post this E-mail to the newsgroup that you mentioned. I never answered
the other gentlemans "FLAME" and i'm sure he would never post my
reply to him.
Thank you for the time.
Ian J Hunt
--
Gilly's Auto Wreckers Specializes in 1972 and older Domestic American
Parts cars. We have over 600 cars and trucks in stock at this time
1950's and 1960's being the most plentiful.
Please get in touch with us and we will do our best
to accommodate your needs.
Thanks, Ian J. Hunt
Gilly's Auto Wreckers
2561 Blacks Lane
Placerville Ca 95667 USA
Toll Free 1.888.622.4052
Main Line 1.530.622.4052
Fax Line 1.530.622.4074
mailto:ianjhunt@gillys.com
http://www.gillys.com
--------------EF5DEF1C6D83E48E0D55660B--
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