In the quest for quality parts, I am usually willing to overlook some delay.
But I was not informed of the delay, and it seems unreasonable to me that
there should be such a delay with relatively common parts, wipers and wires.
But to list items in the catalog that they haven't had for three years, well,
it seems to me that they don't value customer satisfaction very highly.
David Councill wrote:
> I like dealing with TRF and they offer quality products. That was one of
> their selling points, that they strived to obtain quality parts. However,
> their problem area is backorders, at least from my experience. Once I
> ordered throttle shafts for my SU carbs and had to wait three or four
> months to get them. On the positive side, they provided me an address to
> get my carbs rebuilt. This was maybe 15 years ago. Last year, they had
> patch panels and rocker panels on sale so I ordered them - once again
> several of the parts went to backorder. The wait again was maybe three
> months. In each case, I wasn't in a hurry so it wasn't a problem.
>
> Otherwise, I really like them as a company, but I usually order from Moss,
> unless TRF has a better deal. In some cases, TRF has parts that Moss
> doesn't. But if TRF backorders, expect a long wait.
>
> David Councill
> 67 BGT
> 72 B
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