I like dealing with TRF and they offer quality products. That was one of
their selling points, that they strived to obtain quality parts. However,
their problem area is backorders, at least from my experience. Once I
ordered throttle shafts for my SU carbs and had to wait three or four
months to get them. On the positive side, they provided me an address to
get my carbs rebuilt. This was maybe 15 years ago. Last year, they had
patch panels and rocker panels on sale so I ordered them - once again
several of the parts went to backorder. The wait again was maybe three
months. In each case, I wasn't in a hurry so it wasn't a problem.
Otherwise, I really like them as a company, but I usually order from Moss,
unless TRF has a better deal. In some cases, TRF has parts that Moss
doesn't. But if TRF backorders, expect a long wait.
David Councill
67 BGT
72 B
At 01:49 PM 7/23/2003 -0400, Jim Juhas wrote:
>After an unsettling experience having one of my windshield
>wipers, arm included, blow off my MGB while driving on Route
>9 to the rainy CTMG Club show in Waterford, I decided to
>replace all my wiper arms and wipers. The Roadster Factory
>was having a sale and had a shipping discount, so I decided
>to try them as a new (to me) supplier. I placed my order on
>June 9 on line for three wipers, three arms, a tune up kit,
>a distributor cap, and ignition wires. Most of these were
>advertised sale items. I got a polite confirmation right
>away.
>
>Shortly thereafter, I received the tune up kit and two wiper
>blades. Everything else back ordered. Last week, the
>distributor cap arrived.
>
>Today I called, and Customer Service told me they haven't
>had the wiper arms for THREE YEARS, and the ignition wires
>never arrived from the vendor. He went on to tell me about
>all the problems they have with vendors and their being
>unreliable. Hmmmm. Maybe I should complain about some of
>my vendors?
>
>They had my address, email address, and phone numbers, but
>they never contacted me in any way to advise me that there
>was no likelihood of ever seeing these parts.
>
>Customer Service had no solutions to offer.
>
>I canceled my order, called up Moss, and my new wiper arms
>ship today. I'll probably have them tomorrow.
>
>I will not attempt to do business with TRF again, but from
>my brief experience, I don't think they particularly care.
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