Chuck Renner SEZ -
> Given that Craftsman aren't the very best out there, their warranty does
> come into play. Since I don't use a given tool enough to justify
> stepping up to the Snap-On, S-K, etc. level, Craftsman has to work for
> me. How easy/difficult is it to get warranties handled by Easco? The
> convenience of dropping your pile of broken stuff on the counter at
> Sears is pretty nice.
The Easco dealer in my area (Western Washington) is Tacoma Screw
Products. I actually worked there about 10 years ago (I was their
IS department). It worked the same way. The customer brought in
the tool, and it was exchanged. That "Sears equivalent" policy
was a big selling point, especially since Easco was a low-profile
brand that many people hadn't heard of. TSP also sold Proto hand
tools, but they were a lot more expensive. Most of that cost
seemed to be reflected in a higher degree of finish (ie, more
polished as opposed to as-cast surfaces) but the parts of the
tool that did the job were comparable. Is it worth $8 more to
get a 1/2" combination wrench with a polished handle?
--
David Breneman | "Just because something doesn't
Distributed Systems S/W Analyst | do what you planned it to do
Airborne Express, Inc. | doesn't mean it's useless."
david.breneman@airborne.com | - Thomas Edison
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