Well said Bud,
Kelvin has indeed helped more than a few of us, both with his contacts
within Moss, and also with his own knowledge. Thanks to Kelvin for a job
he is doing with tact and diplomacy.
Elizabeth Jones
Comfort, TX
At 09:23 PM 11/30/99 -0800, Bud Krueger wrote:
>Wait a cotton pickin' moment, guys. You seem to be ignoring the fact that
we have an
>ombudsman here on this list and his name is Kelvin Dodd (please note the
correct
>spelling). Yes, he is a Moss employee and is one of this list's greatest
assets.
>There wasn't any 'divide and conquer', it was a courtesy on Kelvin's part and
>gratitude isn't even being shown. Moss didn't take care of the problem,
Kelvin did.
>And it wasn't to avoid embarassment to Moss. He's just that sort of person.
>
>Bud Krueger
>
>James H. Nazarian wrote:
>
>> Hi Larry,
>>
>> I'm glad to hear that Moss took care of the problem ( after it was made
public on
>> the list ). Should we all be wondering why it wasn't taken care of while
it was
>> still a private matter? or is there a simple explanation for that too?
>>
>> One of the great benefits of the internet and lists like this is, it
returns a
>> little control back to the consumer. We've all heard of divide and
conquer; well,
>> it has gotten a little harder to divide us and conquer us when it is so
easy for
>> us to compare notes.
>>
>> Jim
>>
>> Larry Dickstein wrote:
>>
>> > BOB HILL wrote:
>> >
>> > > Well after my e-mail, Kelvin Dobb from Moss Motors sent me and
e-mail and
>> > > has personally tracked everything down for me and it is just a
matter of
>> > > time until I see my refund.
>> > >
>> > > Since I brought the problem to the attention of the list, I thought I
>> > > shoudl bring the fact that Moss has handled it so well also to the
>> > > attention of the list.
>> > >
>> > > Moss has renewed my faith in customer service once again
>> >
>> > In the spirit of customer service, Kelvin helped me w/ a problem that
I had
>> > w/ my coil over suspension. The first persons I talked to didn't help
for
>> > some reason--lack of knowledge, time, or you pick your answer. Anyhow,
>> > Kelvin had some suggestions and the problem is now solved. So my
suggestion
>> > would be that if you get someone who cannot help, try again. I
hesitate to
>> > suggest that you ask for Kelvin as I'm sure he has a lot to do.
Anyhow, Moss
>> > is now again on my good list!
>> >
>> > --
>> > Larry Dickstein
>> > Lone Jack, MO
>
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