Guess I should [again] pipe up. Last Thursday, I spent almost an hour
on the phone with Blain from Moss tech. He was knowledgeable, helpful
and full of information. My call was regarding my thrust bearing
problems. Although they hadn't had any other reports of problems, he
did note mine and in the end agreed that my [partial] failure could
well have been a less than satisfactory piece. Also, he couldn't tell
me where exactly my part may have been made. Big warning flag to me.
The most important part of the conversation however, might be
concerning the feedback they get. I [and Blain] basically agree with
Steven Priess's statement "When you think about it, most restoration
projects see little actual use. Most projects seemingly never even
get completed!". 90% of the parts I buy from Moss and others go on
cars that I sell and most of them won't see a thousand miles a year -
not much of a test bed. It is perhaps unfortunate that Blain only
chuckled when I told him of my "Moss shelf" but it's true... I've got
a shelf [sacrifices to the god of speed for those that have seen The
Worlds Fastest Indian] of nearly $1000 of broken Moss parts -
everything from a grenaded pressure pressure plate to a trans mount
that lasted 1 session to carb o-rings that won't withstand modern
fuels and now to a thrust washer that could've cost me an engine. My
point is not to dis' their parts, but to say that I never told them
about any of these failures because I was RACING and knew they
wouldn't guarantee their parts for such use. In hindsight I realize
that I should have at least reported my problems. Maybe we all
should. We racers may be the only ones testing what they sell and
they can't fix what they don't know about.
I know this has little to do with Geoff's original question as to why
he couldn't get a response, but we could probably "improve the breed"
thru better communication with our suppliers.
On the other hand, my next order of "critical" parts will be coming
from BPNW.
Greg "Lunker" Hilyer
TR4 #314
Albuquerque NM
On Mar 17, 2008, at 9:53 PM, Greg & Alison Blake wrote:
> I had an issue with the inner sills I bought from them back in 2005.
> They were appreciative of the information I provided and assured me
> they
> would correct the problem with their supplier. They offered to
> replace
> my parts, but I had already fixed them.
>
> I am actually ok with the occasional problem as long as they
> continue to
> look for solutions. If it means they can stay in business and
> continue
> to support a car that has been out of production for more than 50
> years,
> that's good for me.
>
> Now, can anyone at Moss find us some good lifters for the TR3/4???
>
> Greg
> -----Original Message-----
> From: fot-bounces+ablake2=austin.rr.com@autox.team.net
> [mailto:fot-bounces+ablake2=austin.rr.com@autox.team.net] On Behalf Of
> GSFuqua1@aol.com
> Sent: Monday, March 17, 2008 8:06 PM
> To: doddk@mossmotors.com; fot@autox.team.net; gkbyrne@optushome.com.au
> Subject: Re: [Fot] Moss Customer Service
>
> I rest my case. Kelvin is a good man to work with and Moss is good
> company.
> Let's be honest, in today's world you can't always guarantee that
> what
> you
> order, even as a supplier, is going to meet your standards.
>
> Cheers,
>
> Gary Fuqua
> Classic Sports Cars
> Branson, MO
>
>
>
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