I don't speak much on subjects here but I thought I might add my 2 cents
in on this one. About 2 or 3 years ago I called Rallye on a business
day during business hours for some parts and prices and they asked me to
call back when they re opened in a couple weeks. Now in my line of
business if you ask a customer to call back when its convenient for me
to do business with them, I loose that customer and that could cost me a
million.
I gave Rallye another chance and called back and was still not
impressed with their responsiveness. I spent about 15K in roadster
parts over that 2 year period and not a dime with Rallye. How I could
have been handled better: They could have taken the info and called me
back but they missed their opportunity to do business with me twice.
I'l pay top dollar for quality parts and service, I was not please with
the level of responsiveness that I got from Rallye.
Thanks,
Curt Hewitt
67.5 Solex
67 1600
66 1600
67 Patrol
76 280Z
78 280Z
>From datsun-roadsters-owner@autox.team.net Mon Mar 1 12:07:06 1999
>Received: (from majordom@localhost)
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> for datsun-roadsters-actors; Mon, 1 Mar 1999 12:55:38 -0700 (MST)
>Message-ID: <000e01be641c$91585620$1c05010a@gryphon.sk.sympatico.ca>
>From: "Dan and Louise Yates" <yates@sk.sympatico.ca>
>To: "Victor Laury" <vlaury@earthlink.net>, <rallye@datsunroadster.com>
>Cc: <datsun-roadsters@autox.team.net>
>Subject: Re: open letter to Ralle
>Date: Mon, 1 Mar 1999 13:49:06 -0600
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>Reply-To: "Dan and Louise Yates" <yates@sk.sympatico.ca>
>
>Hear, Hear. Requested a catalog six months ago, still nothing.
>-----Original Message-----
>From: Victor Laury <vlaury@earthlink.net>
>To: rallye@datsunroadster.com <rallye@datsunroadster.com>
>Cc: datsun-roadsters@autox.team.net <datsun-roadsters@autox.team.net>
>Date: March 1, 1999 1:30 PM
>Subject: open letter to Ralle
>
>
>>Guys, I'd love to support a roadster supply house such as yours, but I
>don't
>>know what you stock or what you charge. The other houses that openly
>>advertise their stock have made a nice bundle off of my business.
Dean's
>>site is very complete. Ross's site not only tells you what, how and
much,
>>but serves up tech info as a service to our roadster community as well
as
>>participates in the roadster mailing list to supply even more
information.
>>Mike Kerr runs a great online catalog. Jim (topless Datsun) Tyler is
always
>>on our list not only sharing info, but, on the appropriate occasion,
>>advertising specials. CDM has always supported the roadster
community.
>>
>>Then we come to you. who are you? what have you got? what are your
prices
>>like? why are you a mystery? Do you need our business? Will you send
me a
>>catalog? Do I have to pay to know what you have?
>>
>>Victor A. Laury
>>3621 Kinney Place
>>Los Angeles CA 90065-3530
>>323-258-3129
>>
>
>
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