I also had a similar experience with my now sold Mustang at Shamrock Ford.
I attempted a repair on a door window for a car that was barely a two-years
old.
The window had separated from the metal at the bottom of the window so when
rolled up,
it would not stop and the window would connect with my convertible top when
the door was closed.
They said they couldn't give me an estimate unless they took it all apart to
asses the problem.
They told me it wasn't covered in the extended warranty and the fix was well
over $500!
I told them that was ludicrous and they then tried to charged me over $200
to put it back together.
It is sad that such a big Ford dealer is developing such a bad reputation
with such a large group of key customers.
However, when dollars are more important than the customer, that is what
happens.
I agree with Livermore, not much farther down the road, and a much more
customer service oriented dealership.
-----Original Message-----
From:
Sent: Friday, January 09, 2004 10:37 AM
To: autox;
Subject: re: Ford mechanic
-------------------- Begin Original Message --------------------
Message text written by "PAUL"
"
Tom,
In the past I was not terribly impressed with Shamrock Ford."
-------------------- End Original Message --------------------
After my unpleasant experience with Shamrock Ford, I would NEVER recommend
them for anything.
What I needed was a fuel gauge sending unit and the radio connections
repaired on a Ford vehicle. They made an estimate. I agreed with the price.
Then they tripled the price at delivery citing the message that the
estimated cost was the cost of doing the estimate, not the actual work.
After I started complaining they backed off to the estimate price
only they had not repaired the radio connections. I was grateful to get
away from those people with my vehicle.
Their ownership by AutoNation ruined a very nice dealership, in my
humble opinion.
When I need Ford parts I go elsewhere, either to the Livermore
store or Broadway Ford in Oakland. Service work is now done by an
independent shop.
My complaint to the California Bureau of Automotive Repair (BAR)
brought a pile of forms which would have taken half a day to fill out. That
was time I didn't have. So I just pass along by word of mouth my negative
experience with Shamrock Ford. .
--John
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