-------------------- Begin Original Message --------------------
Message text written by "PAUL TIBBALS"
"
Tom,
In the past I was not terribly impressed with Shamrock Ford."
-------------------- End Original Message --------------------
After my unpleasant experience with Shamrock Ford, I would NEVER recommend
them for anything.
What I needed was a fuel gauge sending unit and the radio connections
repaired on a Ford vehicle. They made an estimate. I agreed with the price.
Then they tripled the price at delivery citing the message that the
estimated cost was the cost of doing the estimate, not the actual work.
After I started complaining they backed off to the estimate price
only they had not repaired the radio connections. I was grateful to get
away from those people with my vehicle.
Their ownership by AutoNation ruined a very nice dealership, in my
humble opinion.
When I need Ford parts I go elsewhere, either to the Livermore
store or Broadway Ford in Oakland. Service work is now done by an
independent shop.
My complaint to the California Bureau of Automotive Repair (BAR)
brought a pile of forms which would have taken half a day to fill out. That
was time I didn't have. So I just pass along by word of mouth my negative
experience with Shamrock Ford. .
--John Kelly
|