And that is what makes these guys special. Guy reads your post and FIXES
the problem.
Makes want to buy tires now.
e
-----Original Message-----
From: owner-autox@autox.team.net [mailto:owner-autox@autox.team.net] On
Behalf Of William Loring
Sent: Monday, June 03, 2002 9:07 AM
To: Ryan Jenkins; autox@autox.team.net
Subject: Re: ordering/shipping from tire rack?
Ryan,
The Tire Rack is very sorry that your order has been delayed.
As others have suggested, credit card fraud has become a big issue for
mail-order businesses, and a company such as ours seems to attract more
than its fair share of such fraud. This means that The Tire Rack is
perhaps more careful than some companies in its verification process.
Sometimes this does lead to delays in order processing, and for this we
apologize. The verification process protects both The Tire Rack, and our
customers from fraud.
I think you'll find that now that you have an order history with us,
your verifications should go more quickly in the future.
Once again, we apologize for the delay. I have checked up on your order
and have been assured that it will ship today, barring any other
unforeseen circumstances.
Please let me know if there is anything I can do for you.
(Oh, I wasn't out autocrossing this weekend, although I wish I had been.
:-( I was doing yard work. Ah, the joys of home ownership.)
Regards,
William Loring
The Tire Rack, Marketing dept.
7101 Vorden Parkway
South Bend, IN 46628
574-287-2345 x225
574-236-7714 fax
888-362-8473 sales
www.tirerack.com
> From: "Ryan Jenkins" <jenkinrp@jmu.edu>
> Subject: ordering/shipping from tire rack?
>
> Last thursday morning i placed an order with tire rack (over the
> phone), for a fresh set of Kuhmo Ecsta V700's and some KYB shocks. I
> immediately recieved an email to confirm my order, and then about an
> hour later i recieved a second email, stating that they cannot confirm
> my billing address information. I had just placed two other orders on
> the phone (one to SPS for various items, one to Carbotech for 3 sets
> of pads) and they had no problems running my credit card (i know they
> verify billing address). I called Tire rack again on friday, and again
> on saturday, and both days the order was "on hold" in the verification
> department before its shipped. I've had hassles like this before, as
> on campus at school has its own zip code and not in any of the
> UPS/FedEx computers, but the company i'm ordering from has always been
> able to call up my bank and verify that it is correct. Is this normal
> from tire rack? I was expecting the tires to ship same day/next day...
> Thanks,
>
> Ryan
>
> Concerned in Northern Va
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