I have heard this from others in less formal settings. I suspect it is
true, and much appreciated. More should be known in a few weeks.
Peter C
===
At 03:19 PM 5/5/2003, Ankitterer@aol.com wrote:
>In a message dated 5/4/03 11:37:52 PM, macleans@earthlink.net writes:
>
><< Moss also hands out gift certificates with
>the prizes. I also have $60 to spend a Moss for ill-fitting asian parts. >>
>
>Kind of interesting. Michael Grant, a representative from Moss attended the
>California Healey Meet last weekend and besides talking individually to many
>of us, he gave a short talk after the Saturday evening festivities. In a
>nutshell, what I got out of his talk was that Moss is aware of a merchandise
>quality problem, particularly with items coming from the Orientand eastern
>Europe. They also understand our frustration with trying to do quality work
>with low quality parts. To this end, they have done some reorganizing and
>made some policy changes that include:
>
>They are expending more effort in finding quality parts and if such parts are
>not available then letting the customer know what kind of quality they are
>currently stocking. This is just getting phased in, but look for some type
>of quality rating in their new catalogs. If you call in for parts, you
>should expect to be informed if a part is not original type quality.
>
>If you have a problem with a part, you should be directed to a new section at
>Moss that wants to hear these problems. Part of their intent is to have
>customer feedback available to the sales staff so they can better help you in
>parts selection.
>
>The parts acquisition, sales, and feedback are all in one department under a
>single head--the person who presented this information.
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