In this case, they are paying for my return postage and the postage to send
me another (a better one I hope). I wouldn't expect a full refund from my
initial order anyway since I had ordered some other stuff.
Jeff
-----Original Message-----
From: Daryl and Jennifer May <mayfam@sprynet.com>
To: Jeff Church <jchurch@exis.net>; Sprite List <spridgets@autox.team.net>
Date: Monday, September 07, 1998 8:28 PM
Subject: Re: Parts (no Home Depot contents)
>
>When the shipping costs as much as it does (from the U.K.) and you have a
>no-fit problem, does the supplier pay shipping both ways (for the part,
>then for its return)?
>
>Daryl
>
>
>----------
>> From: Jeff Church <jchurch@exis.net>
>> To: Sprite List <spridgets@autox.team.net>
>> Subject: Re: Parts (no Home Depot contents)
>> Date: Monday, September 07, 1998 10:46 PM
>>
>> Well, after a "disappointment laden" email to AH Spares yesterday, here
>is
>> the response I got:
>>
>> >>We are extremely concerned to learn that the grill you received was not
>a
>> good fit and apologise for the inconveniece and disappointment ....
>> We thank you for informing us so promply so that we can immediately
>suspend
>> sales and investigate were the problem has arisen. As we told you we had
>> recently re-tooled the grill to ensure a better fit, so we are obviously
>> anxious to find the new problem.
>> Our preliminary enquiries lead us to suspect that the problem may have
>> arisen at the polishers prior to plating. If they have not been using the
>> fixture to support the grill during polishing and have been bearing down
>> hard with the polishing mop, this could have well distorted the grille
>and
>> altering the curvature would also mean that the pegs do not line up....<<
>>
>> There is some of that "Mom and Pop" action going on here. I knew they
>would
>> respond in a concerned way. They will continue to get my business for
>> specialized or hard to find bits - and I told them so.
>>
>> Jeff
>>
>> -----Original Message-----
>> From: Ulix Goettsch <ulix@u.washington.edu>
>> To: spridgets@autox.team.net <spridgets@autox.team.net>
>> Date: Monday, September 07, 1998 10:28 AM
>> Subject: Re: Parts (no Home Depot contents)
>>
>>
>> >On Mon, 7 Sep 1998, Ulix Goettsch wrote:
>> >>
>> >> So, don't expect the british parts outfits (or any over here) to sell
>a
>> >> better version of a product unless they advertise "this is not the
>cheap
>> >> version sold by our competitors that is too tall and has the studs in
>the
>> >> wrong places, etc."
>> >
>> >I just read Jeff and Larry's posts on the grille and have to say that
>> >after AHS' advertisement for the grille I would have ordered it too.
>> >
>> > Ulix __/__,__
>> >..........................................................
>(_o____o_)....
>> > '67 Sprite
>
|