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[oletrucks] More Truck Shop

To: oletrucks@Autox.Team.Net
Subject: [oletrucks] More Truck Shop
From: "Larry A. Bearfield" <Larry@FernsCountryStore.com>
Date: Sun, 23 Jan 2005 07:20:58 -0500
Thanks to all for your comments!  I did place an order with them and 
found the young woman on the phone to be very nice... tho she did keep 
putting me on hold... maybe she was the only one there?  The only real 
disappointment is that they won't ship to a different address than your 
billing address.   They said that it was 'corporate policy' I tried to 
explain that I run a country store and I'm not home much so I can't sign 
for the delivery, that every other shop ships directly to my mechanic, 
yadda, yadda, yadda... they were unyielding (they kept telling me it's 
corporate policy...)  I commented that it's not cusromer service. 

So the bottom line is that I did this order but will probably have to 
think twice about a company that believes that corporate policy is more 
important than customer service. 

Larry

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