Being a small business owner myself, I live by one golden rule. Be honest with
your
customers. If you perceive a customer being a problem try to lay the ground
rules out
ahead of time. It used to be that the customer was always right. I have turned
down
business but always in a way so as not to be disrespectful to the would be
customer.
Doubling a quote so as not to do business is not something I would do. Just be
honest
and get everything in writing. You can't please everyone all of the time, but
honesty
always seems to smooth thinks over in the long run.
Andy
SHAWN & JO wrote:
> Message-ID: <37C2E32F.1500@prodigy.net>
> Date: Tue, 24 Aug 1999 14:23:43 -0400
> From: SHAWN & JO <YOOPERWANNABE@prodigy.net>
> Reply-To: YOOPERWANNABE@prodigy.net
> Organization: Prodigy Internet
> X-Mailer: Mozilla 3.0 (Win95; I)
> MIME-Version: 1.0
> To: Grant Galbraith <trks@javanet.com>
> Subject: Re: [oletrucks] Machine Shop Frustration
> References: <c60c9901.24f4163a@aol.com> <37C2CC58.9C26D96F@javanet.com>
>
> I dont want to sound like I'm on Jim's side, but owning a business
> myself, when I get those trouble signals that are the same as bad
> experiences from before, I usually double my estimate to price myself
> out of the job.
> I'm NOT saying that Mike is one of those people, just that Jim may have
> had a very negative experience in a similar sitation and even though it
> had nothing to do with Mike, He just REALLY doesn't want to even chance
> putting himself back into frying pan again. He was probably the one
> seeing red that time.
> Sorry about the trouble Mike, just blow it off and move on. Thats what
> I try to do in my business when someone is crawling around on their
> hands and knees with a magnifying glass trying to see if there is any
> imperfections in the glaze of the tile I just spent all day installing.
> It happens... and you try your utmost to avoid those people. Even if
> they turnout not to be "those" people, you just can't take a chance...
> Shawn Arthur - Arthur's Custom Tile, Marble, and Slate
>
> \Grant Galbraith wrote:
> >
> > Sounds to me like Jim did you a favor to send you away before you spent any
> > money. Far worse to discover his arrogance $300 later trying to resolve a
> > dispute. He sounds like many these days with more customers than they can
>handle.
> >
> > Grant 50 3100
> >
> > TORODRVR@aol.com wrote:
> >
> > > I'm rebuilding an Olds 403 for installation in an oletruck, and something
> > > happened yesterday that has me seeing RED!
> > > I took the heads to Jim's Machine Shop in Greeley CO for reconditioning.
> > > Since valve stem height is critical on Olds engines, and I paid $50 for a
> > > Mondello guage to measure same, I took it along for Jimmy to use. He
>stated
> > > that "when a customer buys a tool and brings it in, it means he's going
>to be
> > > too nit-picky" and he flatly refused to do the job! Not wanting to burn
>any
> > > bridges, I withheld my evaluation of his personality and left the shop.
>That
> > > was extremely difficult for me to do, but somehow I managed, and telling
>my
> > > wife about it helped me to control my anger.
> > > If anybody knows of a good machine shop in my area, please forward their
> > > telephone number to me. At present I am waiting for my community college
>to
> > > return for the fall quarter, so I can rebuild the heads in class. I
>expect to
> > > still need a machine shop to install hardened exhaust valve seats and at
> > > least one valve guide. The good news is, I'll save one large amount of
>money
> > > that would have gone to Jimmy. Not only did he miss out on an estimated
>$275
> > > for the heads, but I was planning to have him bore a block for another
> > > project. That would have been around $200.
> > > Thanks for "listening".
> > >
> > > Mike Jensen
> > > Greeley CO
> > > oletrucks is devoted to Chevy and GM trucks built between 1941 and 1959
> >
> > oletrucks is devoted to Chevy and GM trucks built between 1941 and 1959
>
> oletrucks is devoted to Chevy and GM trucks built between 1941 and 1959
oletrucks is devoted to Chevy and GM trucks built between 1941 and 1959
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