List, since there has been a lot of VB bashing on the list in the past, I
think it is only fair that I pass on a good experience.
When I started building my V8 one of the first things that I did was to
order new, 1" lowered suspension parts. Recently I discovered that the
front end of the car was riding on its bump stops. I called up VB,
explained the situation and since the parts were out of warrantee I was
transferred to customer service to see if they could help.
I explained to the rep that I had bought them 3 years ago, but as with any
restoration, mine was a restoration and a conversion at once, it takes time,
and thus it was some time before I put the springs into actual service. She
was very understanding and said that they would get a new pair of springs
out to me right away and that they would not require the old ones in return.
Sure enough, about 4 days later I had a brand new pair of springs sitting on
my doorstep at no cost to me.
Perhaps I got lucky, or perhaps they are trying to improve their customer
service reputation. Either way I think it only fair to pass this along.
James Nazarian
71 MGB Tourer
71 MGBGT V8
85 Dodge Ram
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