Rich writes:
> It's a function of demographics. In heavily populated areas the customer
>service job is not a plum in terms of relative pay and one has to deal with
>stressed out, overworked people who want their service NOW, so one becomes
>demoralized,
> demotivated, and in need of periodic detoxing.
Amen to that! Dealership management is to blame if your service advisor can't
find the time to call you back. Management keeps putting more and more work on
fewer people. I'm finally working for a dealership with a system that allows
me the time to call my customers when their car is done.
Charlie
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