John Viviani wrote:
>
> The big first thing is principle, he did not what was promised and paid for
> regardless of the outcome. Sort of like buying a new car, you got to pick it
> up and they give you one that is the same model, color, specs as the one you
> thought you were buying but it now is a demo or something simalar. Same
> product but one is just a lttle used.
Ok, here's my take on the subject, although I've never dealt with Pete
Groh (and I still don't see any reason to not do so).
First of all, note that cutting a key "from the code" does not guarantee
that it will work the lock. Making a good copy of a known working key
has a higher chance of success.
Seems to me that Stu got what he wanted, a key that would work for his
Spitfire. From his post, I'm sure that's what he told Pete Groh he
wanted. And, that's what he got! I defy anyone, even a Concours judge,
to look at a key and say "This key was cut by a machine from another
key, instead of cut by machine from a key code". Even Stu obviously
couldn't tell the difference, he has only Pete's word on the subject.
(Funny how you only believe someone when they tell you what you don't
want to hear ...)
Now if Stu had started out by saying "I want a key cut from a code, I
don't care if it works my locks or not", that might be a different
matter.
This is part of the problem with dealing with a craftsman, like I assume
Pete is. (As I said, I don't know him, have never dealt with him.) A
craftsman is not a robot, you go to him with a problem, and he solves
the problem in the way he sees fit. You don't go to him and say "I want
you to tighten this bolt with this wrench". Personally, I like dealing
with people that know more about what I want them to do than I do. And
know that they know, etc. It's unfortunately becoming all too rare
today, I think we've forgotten how it _should_ work. Bottom line is,
Pete made a judgement call (IMO the right call), which is what he
thought he was hired to do.
Thanks for the warning, Stu, I now know who to go to if I have a tough
lock problem to solve. Blind obedience I can get at Home Depot (where I
doubt they would even know the difference between a steel and brass
key).
Just my $.02 worth, YMMV, NFI, etc.
Randall
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