I too contacted Jeff and had the same quick response and results (can't be
returned after installation has started).
My tonneau is such a POS that I am not even bothering to finish installing
it and will probably just buy another one from TRF or MOSS.
-Bill in Tehachapi
----- Original Message ----
From: "wbeech@flash.net" <wbeech@flash.net>
To: suhringtr36@comcast.net
Cc: William Brewer <wsb1960tr3a@att.net>; Triumphs <triumphs@autox.team.net>
Sent: Thu, November 3, 2011 7:00:19 AM
Subject: RE: [TR] TR3A Tonneaus
<<Doesn't Jeff get all of his parts from Moss?>>
Yes, he is still a Moss reseller.
At the same time that I sent the post yesterday I sent an email to Jeff Zorn
at LBCo. Within an hour, Jeff responded to me to say he would contact the
manufacturer and see what they had to say. He did however, say that
historically once an item is installed it is not returnable, which is hard
to swallow as there is no way to know if it is made right until it is
installed.
I am sure we have all had a problem with a product more than once in and out
of the LBC arena. We all know that nothing is perfect but the real test is
what will the dealer do about the problem. I have had issues with both TRF
ands BPNW in the past and both were address quickly and I never felt I was
being dodged. Now that Jeff has responded VERY promptly I can only wait to
see what the resolution will be.
Meanwhile, if there are any others that have had fit problems, not caused by
installers, I am sure Jeff would be happy to hear from you so he can pass
the data along to the manufacturer.
Stay tuned for details,
Bill
Bill Beecher
'58 TR-3A TS30766L "Tarbaby"
www.triumphowners.com/1566
"A Triumph is man's best friend, it always comes when it is called...of
course, some times it is difficult to make it go"
triumphs@autox.team.net
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