I have to concur that the TRF, Moss, and Ken Gilanders have all been impeccable
for customer service during my 3.5 years of parts relationships with them.
It is actually I who owe Moss a call to return a replacement windwing set they
sent that I no longer need.
Terry Smith, '590 TR3A
New Hampshire
-------------- Original message --------------
From: ray@raysmg.com
> Paul wrote: "But, I understand returning parts to them is very
> difficult."
>
> I disagree; I don't see how returning parts to ANY vendor could be much
> easier. I ordered a number of body panels recently for my current
> project car ('62 Sprite). After receiving the order I found MORE rust
> and needed to exchange a pair of lower fender patch panels for the
> larger fender patch panels. I also made the mistake of ordering one item
> listed as a "bulkhead/floor reinforcement set" as well as a "brace",
> which was included in the set. So, I also returned the (2) "brace(s)".
>
> For the returns I simply made a copy of the original invoices, filled
> out the return info on the back, and checked the box stating that the
> parts were not needed. The original invoice has a tear-out label for
> returns so they can easily correlate the return to the original order. I
> made the returns in two different boxes on different days. I received a
> credit card credit for each within a couple weeks.
>
> IMO...couldn't be much easier.
>
> Ray
>
> Ray McCaleb
> ray@raysmg.com
> http://www.raysmg.com
> _______________________________________________
> terryrs@comcast.net
>
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