In a message dated 8/1/07 11:42:22 AM Eastern Daylight Time,
bbrewer@tvwireless.net writes:
<< Hi Harold, My apologies from rubbing you wrong on this one. I am an e
asily satisfied customer. >>
Bill, evidently your post was made without malice but did contain a broad
brush discourtesy. I'm sure at some point all of us have been in charge of a
situation where things fell apart and the person we were interacting with was
unhappy, shame if they judged all people like us based on one interaction.
In the old days ( 20's to 1980 ) cars were simple machines. Change was
gradual and not revolutionary, then computer engine / transmission / body contr
ols
changed the landscape forever. Gone are the days when someone with a bit of
skill could make a diagnosis and affect a good repair. Also gone are the young
people who grew up keeping some old clunker running with sand paper and a
feeler gauge.
These young people were the ones that started out doing oil changes and tires
knowing they would progress to mechanic level making more skilled repairs.
Now tire shops / oil change centers are staffed by people that don't have the
basic knowledge or care to move beyond that level. People that do have the
head for this kind of stuff ( a little bit of engineering, design , electrical
/
electronic experience ) are put off by the low wages / poor image and seek
employment elsewhere.
Randal seems to have had some bad experiences. I suggest to him opening a
shop that caters to those who have had bad experiences, should be a easy money
maker no?
Harold
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