-----Original Message-----
From: Paige, Dean
Sent: Friday, April 25, 2003 3:07 PM
To: 'Randall Young'
Subject: RE: Spin on Adaptor TR-6 Moss Motors
I did talk with Jason at Moss the aternon. Also e-mailed pics of the
offending unit next to my original non cooler adaptor for comparison. He
said he would ship a new unit either today or Monday morning. We shall see.
I just don't understand the problem with MOCAL. The problematic machining on
these things should not require rocket science. It appears to me to be just
plain shoddy quality control. The machined mating surface and o-ring groove
should be a simple matter with a properly set up lathe. My local machine
shop said they could easily weld up the bollixed up area and machine it to
close tolerances. Problem is that for just one piece, welding and lathe set
up would take up to two hours at $75/hr. Same goes for drilling out and
tapping the blanked holes in my old adaptor that accept fittings for the oil
cooler. I may be forced to go this route if all else fails. I looked at the
MOCAL website and they seem ot have an extensive line of products for use in
all kind of auto applications. Why they can' get this right is beyond me.
Deano
-----Original Message-----
From: Randall Young [mailto:ryoung@navcomtech.com]
Sent: Friday, April 25, 2003 2:46 PM
To: Paige, Dean
Subject: RE: Spin on Adaptor TR-6 Moss Motors
The sad thing is that this is not the first complaint I've heard. Several
others (not all on this list) have reported similar experiences; and
eventually have given up getting a correctly machined adapter from Moss.
After a few tries, they seem to find one that can be corrected (by making a
new nipple for example), and get it locally done.
Moss seems to be unwilling or unable to do anything about the problem,
except to keep shipping out new adapters.
BTW, at the very least, you should ask for, and expect to get, a replacement
shipped immediately without waiting for the old one to be returned to them.
Asking them to inspect the new one does appear to be more than they can
handle, tho. Kinda gives me the impression that no one there knows what one
should look like ... or cares enough about their customer base to spend a
few extra minutes making sure they're happy.
Randall
> -----Original Message-----
> From: owner-triumphs@autox.team.net
> [mailto:owner-triumphs@autox.team.net]On Behalf Of Paige, Dean
> Sent: Friday, April 25, 2003 10:33 AM
> To: 'Triumphs@autox.team.net'
> Subject: Spin on Adaptor TR-6 Moss Motors
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