Rebecca,
I have been lurking mostly since the car is mostly done. I guess you input the
comments from Charles Runyan since here signed the note. I have some input
that is contray to your position.
I am a great TRF supporter. But things are not that rosey with the magic
carpet stuff nor is there a compelling concern with customer satisfaction.
I have the Magic Carpet "original OEM grey loop" set in my fully restored TR4.
This car has won first place at many major NE shows including British
Invasion. I was thrilled when the original style carpet set was made
available. I ordered one immediately and installed it... discarding a set I
purchased and installed eariler in the restoration.
However, since I have installed it. The greay carpet has faded badly to a
wierd orangey/grey shade wherever the open roadster would be exposed to
sunlight. So... the driveshaft tunnel top and the area around the gearshift
are effected. I care for my TR4 like crazy... always use the tonnoeu cover...
always garaged.. Therefore it gets very little time in the direct sun except
for driving top-down or a show.
I attended the TRF Summer party this summer (3rd place TR4) and decided to
take up the problem with TRF when I was there. I was told to see Ms Terlion.
I got nowhere. Ms Terlion was not available for much of the time. When she
was there, I tried many times to engage her in talking about the quality
problem. As soon has she realized that I had a problem she would turn away
and start another conversation. After a while she would seem to avoid eye
contact when I came near. I spoke with an "assistant" and asked her to come
outside and look at the car. She basiclly suggested that I was making it up
or allucinating. Her position is that that could not have happened.
I not to get angry... dropped the issue and decided to just enjoy the summer
party. But I did come away with a very lasting impression of customer
satisfaction on the magic carpet side of the business. I have spent something
close to $9,000 dollars with TRF and would have expected more than that.
Sorry to rain on your parade but this is what happened to me. When the carpet
set gets complete ugly I will replace it... but based on this experience it
will not be a TRF magic carpet item.
Do I hate TRF... absolutely not... with that $9000 dollars I bought lots of
quality parts I could not get elswhere. If Rebecca/Charles had not come back
so strong on product quality... I never would have complained on the list.
But this e-mial needed a reality check.
Brian Sanborn
1962 TR4 - CT16260L(O)
Groton, MA
TR4 Website: users.net1plus.com/sanborn
>===== Original Message From "Rebecca Jones" <tr6@pghmail.com> =====
>Dear Triumph Guys...
>
>
>
> I have just read Corey Sherman's note to the list about The Roadster
>Factory's TR6 wool carpet set manufactured by The Magic Carpet Factory. I am
>sorry, but Corey's comments are unfair and untrue, and it would be a shame to
>have The Magic Carpet Factory lose sales, when I am certain that Dianne
>Terlion's carpet set is the very best to be had in the world, and I am
willing
>to stake my reputation on this.
>
>
>
> Original Jaguar and Triumph carpet did not have a thick pile. In fact,
it
>was amazingly thin. The pile was very tight, however, and the rich look
>appeared after the carpet was installed. We are sending today to Mr. Corey
>Sherman original pieces of Triumph carpet from our archives so that he may
>compare original pieces of carpet with the carpet he received from us.
>
>
>
> By the way, Magic Carpet has worked with the wool carpet manufacturer in
>England to produce carpet colours to match original Triumph colours of tan.
>No other manufacturer of Triumph carpet sets has gone this far to approach
>originality. In addition to having correct colours and really very
>high-quality wool carpet material, Magic Carpet's workmanship is very highly
>detailed and second to none in matching original quality. I feel so strong
>that this is true that I will accept my carpet set back from Mr. Sherman for
a
>full refund, and I will buy him a set of John Skinner's carpet if any
>impartial group of 6-Pack members says that is better and more original than
>the set he has received from The Roadster Factory.
>
>
>
> Mr. Sherman is a very good customer and a serious TR6 enthusiast. I
>respect him very much, but I am sorry that on this occasion he is mistaken.
>He has an apple in his hands, and he is comparing it with an orange of which
>he has only seem a small sample of the skin I do not generally come on to
the
>list to join discussions of this kind, but in this case, I feel that a
serious
>injustice is in the making. Dianne Terlion works very hard, and she has
>invested her life savings in our hobby. She makes the best, and I am sure
>that other customers will come to her defense.
>
>
>
>Charles A. Runyan
>
>The Roadster Factory
>
>January 22, 2003
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