I've not had any experience with two of the three you mentioned, but I was
VERY pleased in my dealings with BPNW. I ordered a roll bar from them,
decided I didn't like it, was able to return it and promptly received a
refund (less shipping, which I was certainly okay with) in just a day or
two. Great customer service impresses me to no end.
Best wishes,
Jeff in San Diego
'67 RHD Spitfire Mk3 aka "Mrs. Jones"
Jeff's Classic '67 Spitfire Mk3 site & Vintage Spitfire Webring
http://www.ohms.com/spitfire/spitfire.shtml
home of the NEW Totally Triumph Auction
"By Triumph enthusiasts, for Triumph enthusiasts"
http://www.ohms.com/cgi-bin/TRauction.cgi
and... The Triumph Autos/Parts Wanted Listings
http://www.ohms.com/cgi-bin/TRwanted.cgi
...plus a few other surprises!
* * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * *
----- Original Message -----
From: Fred Thomas <vafred@erols.com>
To: <triumphs@autox.team.net>
Cc: <spitfires@autox.team.net>
Sent: Thursday, June 08, 2000 3:18 PM
Subject: business ethics = longish
>
> Listers, I would like to now tell the rest of the story on my post of a
> short time back. I had a customer whom had been rejected for VA inspection
> for wipers and exhaust (catalytic conv.), when she called, she asked me to
> order the parts right away, and she would be by the next day to pay me for
> the parts, I ordered a motor from BPNW, and a used converter from Team
> Triumph, the next day she came by, and the inspection station was way off
> base, these parts were not needed, I called BPNW and the order had already
> been shipped, when I explained what happened, he said just refuse delivery
> and we'll refund your money, at Team T., they said O/K just send it back,
> about 10 days later I received a check from BPNW less 25% plus the
shipping
> charge, when I called the owner as to what transpired he apologized as he
> was not informed, he said I'll correct this today, he refunded me the 25%
> PLUS the shipping as he felt he was wrong in not knowing why the part was
> returned. On Team T. I waited 4 weeks then he told me no refunds, after a
> long discussion , he had not been informed I called the next day, he
> refunded my purchase price. Now for the 25.00 special charge, I called
> Nisongers about a guage, they said 5/6 weeks, or 3 days for 25.00 extra, I
> did not ask for this, they informed me, I also called back 5 other times
and
> the same tale 25.00 special, come to find out, Mr. Nisonger sold out,
> retired and now lives in Florida, to just push other people to the back of
> the list and keep charging 25.00 is bad business, the other 2, especially
> BPNW will get a lot of my little business. "FT"
>
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