For what it's worth, I had a recent experience with Rimmer Bros. which I
complained about on the Spitfire list after not hearing from anyone at
Rimmer's in a 48 hour period once I discovered a part received was not as
illustrated. I was also overcharged for shipping and not given the "new
customer" discount that I had received a voucher for in the mail and had
discussed with the export sales rep prior to consummating the sale.
Even though it took Rimmer Bros. over 48 hours to respond to my initial
complaint, I was impressed with how they resolved it in the end and look
forward to doing continued business with them. They were also very prompt
about the agreed upon refund. I made it a point to mention that they took
care of me on the Spitfire forum, but I'm not sure if I mentioned it here,
so I thought I would.
BTW, I finished installing the moulded carpet set that I purchased from
Rimmer Bros. today. Looks great!
Best wishes,
Jeff
----- Original Message -----
From: Richard Sharp <rjs@rimmerbros.co.uk>
To: <technical@iwnet.screaming.net>; <triumphs@autox.team.net>;
<JRossi727@aol.com>
Sent: Tuesday, February 29, 2000 6:51 AM
Subject: Rimmer Alert??
>
> I was very disappointed to see the contents of an e-mail recently
> released, especially as we had been in contact with the gentleman in
> question only the day before and had, as far as we were concerned sorted
> out the problems.
>
> Yes we did overcharge on freight... and immediately refunded the
> difference once this was pointed out to us.... Errors do happen!
>
> Our catalogue and web site clearly show what is included on part number
> RR1089R (the gearbox and overdrive). This was what was supplied except
> that some plugs were missing. Some of these have now been sent on to the
> customer. Some others are on back order and will be sent as soon as they
> arrive. It would appear therefore that the customer in question may not
> have studied the catalogue (page 15 - TR6) and was then obviously very
> disappointed that the bargain he thought he had was not quite as cost
> effective with shipping as he first thought.
>
> I would like to confirm to anyone who doubts our honesty and integrity
> that we are not in the business of 'ripping people off'. If anyone has
> ANY problems that have not been resolved let myself or Terry Bawden
> know..... IT WILL BE RESOLVED.
>
> E-mails rjs@rimmerbros.co.uk tb@rimmerbros.co.uk
> export@rimmerbros.co.uk
>
> May I thank our friends at the VTR for making us aware of the message in
> question.
>
> Richard Sharp
> Sales Manager
>
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