Roger,
FWIW, Victoria British sells just the door panels. They are on page
20 of the newest catalog (TC.33) and sell for $119.95. If you don't
have the catalog you can order one free by calling 1-800-255-0088. I
am not affiliated in any way with VB. The fact that Moss only sells
complete panel kits has irked me for some time now.
---Roger Elliott <relliott@cjnetworks.com> wrote:
>
>
> Listers,
>
> I am sorry that this was sent to the list, but since it was I
decided to
> respond here.
>
> Peter.
>
> The unfortunate thing about email is that there are no vocal nuances
or
> facial expressions to help gauge the senders attitude. Since I
don't know
> you and the first contact I had with you was >" Look, do you want
original
> panels or just something to cover the opening in the sheet metal?
There
> are a lot of ways to cover the opening - duct tape will do!" I had
no
> choice but to read it at face value. It came across as belittling,
> patronizing and insulting. So I am sure I responded with an attitude.
>
> As a Moss Motors employee of course you are allowed an opinion and
if you
> had said something like "I believe that this won't produce good
results.
> You would probably be more satisfied if you purchased a door set
from ..."
> That, I would have accepted as an opinion and it would not have
bothered me
> at all.
>
> Yes, I have had good experiences ordering parts from Moss and the
sales
> staff has been courteous. However, since you chose to use your
company
> name, position, phone and fax numbers in your signature, it is as
far as I
> am concerned the same as if I received a letter on company
letterhead, or a
> call from your service department. Like most customers, it only
takes one
> experience that made me this upset, for me to decide to do business
with
> someone that seems to appreciate my business more.
>
> I tried, admittedly in not the most diplomatic way, to let you know
I wasn't
> happy with your contact and that I would have to consider shopping
> elsewhere. You chose to send a response, to my private email to
you, to a
> public list. Because of this, there is no longer even a
consideration if I
> will do business with Moss Motors in the near future.
>
> Yes, it is wonderful to buy the correct part, but it is not always
> economically feasible or reasonable. An interior panel kit for my
TR4 costs
> $389.95 from Moss (they don't sell just the door panels) So, if I
can fix
> it for a couple hours labor and a few bucks in materials and still
have it
> look good - yes I will do it. Especially, if the choice is spending
money
> on parts that keeps the car running or making it look better. I
suspect the
> majority of the listers and most of Moss customers have had to make
these
> choices at one time or another.
>
> I was just trying to let a fellow lister know that some times there
are way
> to get good results with out having to spend a lot of money. And
yes, I
> know that good results are possible doing what I described. There is
a man
> in one of clubs that I belong to that repeatedly wins first place
with one
> of his cars that has a panel repaired in the manor I suggested.
>
> Roger Elliott
>
> "Arakelian, Peter" wrote:
>
> > -----Original Message-----
> > From: Arakelian, Peter
> > Sent: Wednesday, November 25, 1998 3:50 PM
> > To: 'relliott@cjnetworks.com'
> > Subject: RE: Interior Panels
> >
> > Hey, don't cop an attitude with me. I responded on a personal
level to
> > you with my own opinion. Trying to reattach vinyl to the board is a
> > project that I have never seen work. If working at Moss
disqualifies me
> > from expressing an opinion to you, then you have the problem. Be
> > assured that if you called us with a problem, it would be solved.
We
> > deal with customers every day who have attempted projects only to
get
> > into trouble. Our tech dept is staffed by helpful and knowledgeable
> > people who correct problems caused by vendors who only have order
takers
> > on the phone. Once again I say that if you want it to look right,
buy
> > right.
> >
> > -----Original Message-----
> > From: Roger Elliott [mailto:relliott@cjnetworks.com]
> > Sent: Wednesday, November 25, 1998 3:54 PM
> > To: Arakelian, Peter
> > Subject: Re: Interior Panels
> >
> > Look, considering how much money I have spent on my cars, I don't
find
> > it
> > unreasonable to correct things in a way that is not harmful to the
> > appearance of the car. If the vinyl is in good shape I see nothing
> > wrong
> > with using it to cover a material other than the press board that is
> > used in
> > the panels. It is more durable looks original - so tell me what is
> > wrong
> > with that.
> >
> > People were just bragging about your customer relations, I hope this
> > isn't
> > the way respond to every one. I will have to reconsider placing
orders
> > though Moss.
> >
> > Roger Elliott
> >
> > "Arakelian, Peter" wrote:
> >
> > > Look, do you want original panels or just something to cover the
> > opening
> > > in the sheet metal? There are a lot of ways to cover the
opening -
> > duct
> > > tape will do! Get the right stuff, a complete panel set or just
door
> > > panels from either TRF or Moss. You will get the proper board
already
> > > covered and ready to install.
> > >
> > > Peter Arakelian
> > > Domestic Buyer
> > > Moss Motors, Ltd.
> > > (805) 681-3400 x3214
> > > (805) 692-2510 - Fax
>
>
==
Harris Goodkind
Hanford, California
'62 TR3B TSF363L
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