>
>TeriAnn Wakeman wrote:
>>
>> I tried to stay out of this one but...
>>
>> Triumph Specialty and Triumphs Only are not in any way related except for
>> being small independent SF bay area companies specializing in used Triumph
>> parts. The people involved are completely different.
>
>Triumph Specialty rings a bell--were they the shop that had their front
>door shot gunned, presumably by an irate customer? (!) Read that a few
>years ago in reference to their reputation.... <g>
Yep that's the company. It as sold and went into obscurity 8 or 9 years
ago. I dwelt with them too. They had the best inventory of used parts
that I have ever seen. I purchased a used heater core and cockpit rail
cappings from them at very good prices. I think he was giving the girl
with her newly purchased TR3 a break. I did run into problems later when
I needed a head and he sold me the wrong one. I got my money back by
stopping the check and producing photographs showing the differences
between the head he sold me and the correct head. That is when I became
a local expert on the differences among TR2 through 4A heads.
I think the owner wasn't a crook. I think he just couldn't always tell
which of the almost identical parts were which and sold the wrong part
too often. Since it costs a company more to deal with a returned part
than not selling it in the first place, he added legal jargon saying that
a part can not be returned and having the purchaser sign it as part of
the transaction. So when a mistake happened, the customer was screwed
and very mad. Evidently the one with the shotgun got even. I have also
heard a story about someone placing glue into the company's door locks.
You do not build a successful company on unhappy customers. Anyone who
deals with mail order used parts seems to be just asking for unhappy
customers. I know I for one would expect something used to be like new
for next to no money.
>
>Cheers.
>
>--
>My other Triumph runs, but....
>
TeriAnn Wakeman I subscribe to several high volume mail
Santa Cruz, California Lists and do not read every posting.
twakeman@cruzers.com If you send me direct mail, please start
subject with TW- so I will know to read it.
"How can life grant us the boon of living..unless we dare"
Amelia Earhart 1898-1937
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