I couldn't agree more. When I am looking at an eBay seller with some
neg feedback, I go look at how he responded to the neg feedback. That
in itself tells more than the comment left by the pissed off person.
Brad
On 10/27/06, Larry Daniels <ladaniels@sbcglobal.net> wrote:
> I hope everybody realizes that my reason for the original post was not to
> relay that I had a small problem arise with AHS, but, rather, to commend
> them on the way they handled it. As anybody in business knows, there will
> be (hopefully, few) times when a problem arises. The good businesses can be
> told by how well they handle them. Jonathan Hill at AHS did an excellent
> job. I appreciate that.
>
> It's easy to complain in public when you have a problem. When a company
> deserves recognition for their handling of a problem, that should be made
> known, as well.
>
> Larry
>
>
>
> ----- Original Message -----
> Subject: Re: AH Spares
>
>
> Larry...
>
> Well as everyone probably knows, I am really so satisfied with AH Spares
> that I will direct any business their way if Peter or Paul can't handle it.
> Over the past year and a half, especially their sales manager Keith Bates
> has become a trusted friend, and "trust" is the key word. To keep these
> cars of ours rolling I think that every owner should find the dealers who
> they can trust, and who stand behind their products. For instance, when the
> new choke cable was put in at the BusterCluster, I just let Keith know and a
> new one was airmailed immediately, no questions asked. Incidently, Keith
> didn't take care of your problem because he has been on vacation for a few
> weeks, and won't be back until Monday when I need to call him for some
> things.
>
> Buster
>
> Larry Daniels wrote:
>
> I recently sent in an order to AH Spares for some restoration parts for my
> Bugeye project. I received less than acceptable customer service from them,
> so I wrote an email to complain. My complaint found it's way to Mr.
> Jonathan
> Hill, the General Manager of AH Spares. I had outlined my problem and he
> followed up on it immediately. He was extremely apologetic and said the
> employee who was the source of the problem was disciplined. In addition, he
> has personally expedited a resolution to the problem and made a compensatory
> offer.
>
> When I sent my complaint, I let them know that if the matter was not taken
> care of in an adequate manner, that I was prepared to inform the lists of
> the
> nature of the problem. Since Mr. Hill was so prompt to resolve the
> situation,
> I think it only fair that I let everybody know that I think they took the
> matter very seriously and handled it very well. In point of fact, I was
> only
> looking for a resolution to the problem. The compensatory offer was
> unneccesary, but certainly shows their concern that their customers are
> treated right.
>
> Good customer service means at least as much to me as good prices. I
> recommend AH Spares for both.
>
>
> [Non-text portions of this message have been removed]
>
>
>
>
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