I recently took in a broken Craftsman 1/2" ratchet wrench to the local Sears
store, and they gave me a new one without even a second glance.
Bob
> But I didn't know that Craftsman feel in to this crap hole
>Oh yeah.
>First the "break it and we replace it" guarantee went from all tools
>to just hand tools.
>Then the quality of the hand tools started dropping.
>Then the hand tools guarantee went from "we replace it with new" to
>"we replace it with a rebuilt unit (ratchet wrenches, etc.).
>Now I think you need a receipt (anybody here have a receipt for their
>15 year old wrenches?).
>Did the price change with this decline in quality (or at least remain
>.stable in the face of inflation)? No.
>I don't buy Craftsman anymore. I don't even try to turn them in for
>replacement. I just go out and buy good tools (or get cheap tools
>cheaply, a la Harbor Freight).
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