I had to wait until my company sent me to Overland Park in Kansas for train
engineer school to visit Victoria British. The warehouse is 10 minutes down
the freeway from Overland Park. There were many parts I had been keeping on a
list that I want to look at first before buying. Like Mike says, they don't
take the time over the phone because the phone order part of the business is
too far from the parts bins. and that
would waste "valuable" time. But, if you walk in, the counterperson will go
get the part for you to inspect. I turned down a few parts and accepted a few
others for this reason. This is not very practical, as I now only travel to
Overland Park once every three years for engineer re-certification and fly from
California. Otherwise, you takes your chances.
Mike MacLean-60 sprite
mgraziano@mindspring.com wrote:
> Now the reason I don't buy from VB.... The people on the phone have ZERO
>information on the products. They're simply order takers... So you CAN'T ask
>them because they don't know, and cannot find out (nor do they have a vested
>interest in trying) It actually pisses me off as they carry 300ZX parts as
>well. At least I have a discount dealer to deal with for it's NOS, NOSR and
>OEM parts.....
>
> I'd rather buy from smaller places like Little British Car Co, or British
>Parts Locator. Call them, and they're happy to run to the shelf and examine
>the part while you're on the phone. And they need the return business, so
>they tend to be honest. I pay a little more, but the service is worth the
>extra cost. If we don't support them, then they will soon be long gone with
>nothing but order takers in their place.
>
> This and a $1.50 will get me on a NY subway (which costs $1.50....)
>
> Mike
>
> type79@ix.netcom.com wrote:
> > Bryan,
>
> Thanks for contributing this information.
>
> This is a perfect example of what I was talking about earlier!
>
> Who in the hell would even think of asking the retailer if the metal strap
>shown in
> the catalogue is actually a plastic zip tie from an electrical supply house?!
>
> Jay Fishbein
> Wallingford, CT
>
> Bryan Vandiver wrote:
>
> > I wanted to replace the brass straps that hold the rear hard brake lines to
>the
> > axle. VB shows a picture of them in their catalog (picture looks just like
>the
> > orginals). What I received was two black zip ties! Heck I already had a
>couple
> > hundred of those sitting on the shelf!
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