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Re: Moss Backorders

To: spridgets@Autox.Team.Net, mayfam@sprynet.com
Subject: Re: Moss Backorders
From: "Peter Samaroo" <mrbugeye@hotmail.com>
Date: Fri, 03 Jul 1998 05:56:59 PDT
Reply-to: "Peter Samaroo" <mrbugeye@hotmail.com>
Sender: owner-spridgets@Autox.Team.Net
My reason for not backordering from MOSS is their practice of charging 
your credit card for the full order even though they only ship part of 
it. No other company I deal with does this they only charge when they 
ship including Victoria British.
Peter.

>From: "Daryl May" <mayfam@sprynet.com>
>70 messages today, mostly on Moss quality.
>
>I have a different beef - misleading service, as in broken backorder
>promises.  Like they said "3 to 4 weeks" and it turns into something 
much
>longer.
>
>My research says this would be avoidable with just a little better 
computer
>input.  Here's how Moss works. You order Part A, and so did several 
other
>people, and the Moss computer keeps a nice list in priority order - no
>problem so far.
>
>Part A is already on order from their suppliers, and it's enroute to 
Moss
>with an ETA of "3 to 4 weeks".  Moss's central computer knows what is
>arriving in that shipment, but the Parts Counter does not.  The Parts 
man
>makes the assumption that Part A will be arriving in that shipment in
>sufficient quantity to satisfy his backorders.  That's why he advised 
you
>that Part A would be shipped in "3 to 4 weeks".
>
>Poor assumption!  In my case 2 only of Part A arrived to fulfill 6 
orders. 
>4 of us are whistling for our exhausr pipes.  They haven't arrived at 
Moss,
>but the Parts man will tell you now that they're in the next shipment 
due
>on Date X.  But he's just guessing.
>
>THE REMEDY IS NOT TO BITCH (THEY DON'T CARE OR REPLY).  THE REMEDY IS 
TO
>ORDER "ALL OR NONE AND NO BACKORDERS".  THAT WOULD AFFECT THE 
POCKETBOOK.
>
>Daryl
>



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