Fred,
I think Richard is right when he says :
"If you want your parcel sent a specific way, either because you want it fast
or you want it cheap, you have to tell that to the people you are buying
off. If you don't, you let them choose the service - and the price."
And Yes, I can believe they spend the amount they charged you. Or almost!
The postage charge is one thing, the handling is another matter.
Maybe they were heavy handed on that part, and this is wrong.
In any case, there are good ways to deal with a customer (explain the
situation, detail the charges) and bad ways (that's it like it or
not!)
It is probably on the latter that they are the most to blame, if I
can judge by your reaction. Unfortunately, this is becoming more and
more frequent. I almost decided against buying Decibel because of the
attitude of the garage owner (but I was already in love). However, it
will probably be some time before he sees me again, despite his good
reputation in the business and the fact that an expert told me I had
a really good car: I do not dispute his expertise, I dispute his
attitude
Marc & Decibel
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