Fred, et al.:
As a "buyer" for my company, I can say the 1 & 3 are very common in the
business to business world. I don't see anything unethical about them.
#1 is called "Expediting" or "rush" and sometimes come in various tiers.
25-30 days normal, $25.00 for 5-10 days, 10% for 3 days. See them ALL the
time. Not so much a charge for "doing the work" faster, but to push the
paperwork around faster. If you got time to wait, take the standard
shipping terms and save a few bucks, if you are in a big hurry, pay a fee to
expedite the order.
#3 are fees to handle paperwork, pay the person to put it back on the shelf,
and handle "fraud" when some switches parts in the box or sends back a
broken part and says it just was returned.
I imagine #2 is to discourage fraud as well, but don't know for sure. He
may be tired of getting taken advantage of. Even big consumer chains like
Wal-Mart does this (or mails you a check) if you don't have a receipt for
large ticket items you are trying to return.
DON'T assume a business is unethical because they have these terms, they are
also probably living by those same term from their suppliers!!
Bill Miller
-----Original Message-----
From: owner-spitfires@autox.team.net
[mailto:owner-spitfires@autox.team.net]On Behalf Of Gary Tash
Sent: Tuesday, May 30, 2000 7:38 PM
To: spitfires@autox.team.net
Subject: Re: business ethics
Yeh, #1 seems questionable to me.
#2 and #3 are fairly common, although with automotive parts I've never run
into it.
Stephen Hall wrote:
> I hear you. I've never been very fond of numbers 2 and 3, though I've come
to accept them as common practice these days...
>
> ---------- Original Message ----------------------------------
> From: "Fred Thomas" <vafred@erols.com>
> Reply-To: "Fred Thomas" <vafred@erols.com>
> Date: Tue, 30 May 2000 15:31:28 -0400
>
> >
> >Listers, these are a couple of business practices I recently encountered
and
> >am not sure I like dealing with these people again, so your thoughts or
> >comments.
> >
> ># 1- I can repair it for you in 5 to 6 weeks or you pay a 25.00 fee and
I'll
> >get it back to you in 3 days. What about the other people that are
waiting
> >5/6 weeks, is this fair to them, why not just charge 25.00 more in the
first
> >place
> >
> ># 2- I do not issue a refund on return parts, only credit toward your
next
> >purchases.
> >
> ># 3- I charge a 25% restocking fee on all returned parts !!!
> >
> >
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