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Re: [Shop-talk] scanner help

To: shop-talk@autox.team.net
Subject: Re: [Shop-talk] scanner help
From: Bob Spidell <bspidell@comcast.net>
Date: Mon, 24 Apr 2023 10:37:35 -0700
Delivered-to: mharc@autox.team.net
Delivered-to: shop-talk@autox.team.net
References: <1Uedwbyaht.34P3GCDwpa7@johns-desktop> <090FF246-3BB6-4B37-B896-F210D90EB6F0@icloud.com> <CAO8Q7CNxAijSEbOfLyejU11kca7_hb0g3D12r3b=pi6cyTBhJw@mail.gmail.com> <1UedxbJ5oU.5cImV69tsf0@johns-desktop>
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re: '... everyone says it "Can Not Communicate with the scanner."'

'Everyone?' Presumably, this is a message displayed on your computer? If 
it's a message displayed on the MFD, if it has a display, then it's an 
issue internal to the device.

I used to be a disciple of HP quality; after all, I worked for HP for 
over 13 years (and got employee discounts). But, after a series of 
failures I started buying my printers/MFDs from Canon, and have been 
happy with the performance, quality and service for a couple decades. 
HP's once-legendary quality went down the crapper when, 
'coincidentally,' Carly Fiorina was given the reins, and the 
battle-hardened, bureaucratic infighters from Compaq took control. Case 
in point: Arguably the most popular handheld calculator--at least with 
financial types--is the HP12C. I've purchased, over the years, 5 or 6 of 
them but the last couple I bought were all but unusable. The newer ones' 
keys were so stiff you had to mash them really hard and you'd get 
unintentional repeats; e.g. you press '0,' and get '00000.' They're now 
collecting dust and the older models are still serving me well.

I think you have to byte[sic] the bullet and put your $250 towards a new 
printer/MFD (esp. if *you didn't change anything* and the printer 
started acting-up on its own; communications chips do fail 
occasionally). Canon's good, but I've heard good things about Epson as well.

Bob


On 4/24/2023 9:03 AM, john wrote:
> Yep...tried that too.. I've tried everything I can think of short of 
> dumping the toner cartridge and refilling it
> that's why//I'm calling on the brain trust here !!! Slightly Smiling Face
> john
>
>     *----- Original Message -----*
>     *From:* Jeff Scarbrough <fishplate@gmail.com>
>     *To:* shop-talk@autox.team.net <Shop-talk@autox.team.net>
>     *Sent:* 4/24/2023 7:37:31 AM
>     *Subject:* Re: [Shop-talk] scanner help
>     ------------------------------------------------------------------------
>     Assuming Windows, have you tried removing it from your printers
>     list and letting the system reinstall it?
>
>     On Mon, Apr 24, 2023, 08:14 Tom Coradeschi <tjcora@icloud.com> wrote:
>
>         Is it USB connected? Maybe (assuming you havenâ??t already done
>         so) try a different cable? Grasping at strawsâ?¦
>
>         Tom Coradeschi
>         tjcora@icloud.com
>
>>         On Apr 23, 2023, at 10:22 PM, john <jniolon@att.net> wrote:
>>
>>         
>>         VueScan for my first choice... same as all the others
>>         j
>>
>>             *----- Original Message -----*
>>             *From:* Ronnie Day <ronnie.day@gmail.com>
>>             *To:* Mike Sinclair <phoenix722@comcast.net>
>>             *Cc:* <shop-talk@autox.team.net>
>>             *Sent:* 4/23/2023 7:09:35 PM
>>             *Subject:* Re: [Shop-talk] scanner help
>>             
>> ------------------------------------------------------------------------
>>             Plus 1 for VueScan. Ed is an incredible guy and the
>>             software simply works! You can D/L it and see if/how it
>>             works. You'll get watermarks until you pay for it but
>>             you'll know it works before you do. It was recommended by
>>             a friend on the editing list I've been on since the mid
>>             '90s. I used it for maybe 15 minutes and bought the
>>             lifetime licence. At some point Ed made it cross-platform
>>             and my lifetime licence was grandfathered so I can scan
>>             using my Brother MFC from any of my Macs or PCs.
>>             Inarguably the best $100 I ever spent on software!
>>
>>             RD
>>
>>             On Sun, Apr 23, 2023 at 5:06â?¯PM Mike Sinclair
>>             <phoenix722@comcast.net> wrote:
>>
>>                 Make sure your wireless is not set to public.  Don't
>>                 ask me how I know.
>>
>>                 Mike
>>
>>                 On 4/23/23 1:32 PM, john wrote:
>>>                 trying to copy some documentation on my tools and my
>>>                 scanner refuses to cooperate.  It used to work. 
>>>                 It's a HP m1217 nfw multifunction printer.  I've
>>>                 reloaded all the proper up to date drivers
>>>                 run diagnostics on hardware and all is fine.. reset
>>>                 to factory settings... tried several different
>>>                 scanner software packages including HPs version and
>>>                 everyone says it "Can Not Communicate with the scanner."
>>>                 Tried an online tech support outfit that said it was
>>>                 a virus preventing it from working and for 250 bucks
>>>                 they would fix it... well, thanks but no thanks. 
>>>                 Ran several malware and virus programs and found one
>>>                 PUP file and removed it .  After that redid all
>>>                 above and same result... Hope someone can tech me up
>>>                 on this and get this piece of printer working
>>>                 again...and all other printer functions work fine
>>>                 thanks
>>>                 john
>>>

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    re: '... <font face="Segoe UI">everyone says it "Can
      Not Communicate with the scanner."'<br>
      <br>
      'Everyone?' Presumably, this is a message displayed on your
      computer? If it's a message displayed on the MFD, if it has a
      display, then it's an issue internal to the device.<br>
      <br>
      I used to be a disciple of HP quality; after all, I worked for HP
      for over 13 years (and got employee discounts). But, after a
      series of failures I started buying my printers/MFDs from Canon,
      and have been happy with the performance, quality and service for
      a couple decades. HP's once-legendary quality went down the
      crapper when, 'coincidentally,' Carly Fiorina was given the reins,
      and the battle-hardened, bureaucratic infighters from Compaq took
      control. Case in point: Arguably the most popular handheld
      calculator--at least with financial types--is the HP12C. I've
      purchased, over the years, 5 or 6 of them but the last couple I
      bought were all but unusable. The newer ones' keys were so stiff
      you had to mash them really hard and you'd get unintentional
      repeats; e.g. you press '0,' and get '00000.' They're now
      collecting dust and the older models are still serving me well.<br>
      <br>
      I think you have to byte[sic] the bullet and put your $250 towards
      a new printer/MFD (esp. if <b>you didn't change anything</b> and
      the printer started acting-up on its own; communications chips do
      fail occasionally). Canon's good, but I've heard good things about
      Epson as well.<br>
      <br>
      Bob<br>
      <br>
    </font><br>
    <div class="moz-cite-prefix">On 4/24/2023 9:03 AM, john wrote:<br>
    </div>
    <blockquote type="cite"
      cite="mid:1UedxbJ5oU.5cImV69tsf0@johns-desktop">
      <meta http-equiv="content-type" content="text/html; charset=UTF-8">
      <meta name="GENERATOR" content="MSHTML 11.00.10570.1001">
      <div><font face="Segoe UI">Yep...tried that too.. I've tried
          everything I can think of short of dumping the toner cartridge
          and refilling it</font></div>
      <div> </div>
      <div> </div>
      <div><font face="Segoe UI">that's why<em> </em>I'm calling on the
          brain trust here !!! <img style="BORDER-TOP: 0px; HEIGHT:
            24px; BORDER-RIGHT: 0px; WIDTH: 24px; BORDER-BOTTOM: 0px;
            BORDER-LEFT: 0px" alt="Slightly Smiling Face"
            src="cid:part1.eyXhMLjx.cPPjrVjx@comcast.net" class=""
            align="absMiddle"></font></div>
      <div> </div>
      <div><font face="Segoe UI">john</font></div>
      <blockquote style="PADDING-BOTTOM: 0px; PADDING-TOP: 0px;
        PADDING-LEFT: 0.5em; BORDER-LEFT: #c7e5ff 1px solid; MARGIN: 0px
        0px 0px 0.5em; PADDING-RIGHT: 0px">
        <div style="FONT-SIZE: 12pt; FONT-FAMILY: 'Segoe UI'; COLOR:
          #000000"><b>----- Original Message -----</b></div>
        <div style="FONT-SIZE: 12pt; FONT-FAMILY: 'Segoe UI'; COLOR:
          #000000"><b>From:</b> Jeff Scarbrough &lt;<a
            href="mailto:fishplate@gmail.com"; moz-do-not-send="true"
            class="moz-txt-link-freetext">fishplate@gmail.com</a>&gt;</div>
        <div style="FONT-SIZE: 12pt; FONT-FAMILY: 'Segoe UI'; COLOR:
          #000000"><b>To:</b> <a class="moz-txt-link-abbreviated" 
href="mailto:shop-talk@autox.team.net";>shop-talk@autox.team.net</a> &lt;<a
            href="mailto:Shop-talk@autox.team.net";
            moz-do-not-send="true" 
class="moz-txt-link-freetext">Shop-talk@autox.team.net</a>&gt;</div>
        <div style="FONT-SIZE: 12pt; FONT-FAMILY: 'Segoe UI'; COLOR:
          #000000"><b>Sent:</b> 4/24/2023 7:37:31 AM</div>
        <div style="FONT-SIZE: 12pt; FONT-FAMILY: 'Segoe UI'; COLOR:
          #000000"><b>Subject:</b> Re: [Shop-talk] scanner help</div>
        <hr style="BORDER-TOP: medium none; HEIGHT: 1px; BORDER-RIGHT:
          medium none; BORDER-BOTTOM: medium none; COLOR: #ccc;
          BORDER-LEFT: medium none; BACKGROUND-COLOR: #ccc">
        <div>Assuming Windows, have you tried removing it from your
          printers list and letting the system reinstall it?</div>
        <br>
        <div class="gmail_quote">
          <div class="gmail_attr" dir="ltr">On Mon, Apr 24, 2023, 08:14
            Tom Coradeschi &lt;<a href="mailto:tjcora@icloud.com";
              moz-do-not-send="true" 
class="moz-txt-link-freetext">tjcora@icloud.com</a>&gt;
            wrote:<br>
          </div>
          <blockquote class="gmail_quote" style="PADDING-LEFT: 1ex;
            BORDER-LEFT: #ccc 1px solid; MARGIN: 0px 0px 0px 0.8ex">
            <div>Is it USB connected? Maybe (assuming you havenâ??t
              already done so) try a different cable? Grasping at
              strawsâ?¦<br>
              <br>
              <div dir="ltr">Tom Coradeschi
                <div><a href="mailto:tjcora@icloud.com"; rel="noreferrer"
                    target="_blank" moz-do-not-send="true"
                    class="moz-txt-link-freetext">tjcora@icloud.com</a></div>
              </div>
              <div dir="ltr"><br>
                <blockquote type="cite">On Apr 23, 2023, at 10:22 PM,
                  john &lt;<a href="mailto:jniolon@att.net";
                    rel="noreferrer" target="_blank"
                    moz-do-not-send="true" 
class="moz-txt-link-freetext">jniolon@att.net</a>&gt;
                  wrote:<br>
                  <br>
                </blockquote>
              </div>
              <blockquote type="cite">
                <div dir="ltr">
                  <div><font face="Segoe UI">VueScan for my first
                      choice... same as all the others</font></div>
                  <div> </div>
                  <div><font face="Segoe UI">j</font></div>
                  <div> </div>
                  <blockquote style="PADDING-BOTTOM: 0px; PADDING-TOP:
                    0px; PADDING-LEFT: 0.5em; BORDER-LEFT: #c7e5ff 1px
                    solid; MARGIN: 0px 0px 0px 0.5em; PADDING-RIGHT:
                    0px">
                    <div style="FONT-SIZE: 12pt; FONT-FAMILY: 'Segoe
                      UI'; COLOR: #000000"><b>----- Original Message
                        -----</b></div>
                    <div style="FONT-SIZE: 12pt; FONT-FAMILY: 'Segoe
                      UI'; COLOR: #000000"><b>From:</b> Ronnie Day &lt;<a
                        href="mailto:ronnie.day@gmail.com";
                        rel="noreferrer" target="_blank"
                        moz-do-not-send="true"
                        
class="moz-txt-link-freetext">ronnie.day@gmail.com</a>&gt;</div>
                    <div style="FONT-SIZE: 12pt; FONT-FAMILY: 'Segoe
                      UI'; COLOR: #000000"><b>To:</b> Mike Sinclair &lt;<a
                        href="mailto:phoenix722@comcast.net";
                        rel="noreferrer" target="_blank"
                        moz-do-not-send="true"
                        
class="moz-txt-link-freetext">phoenix722@comcast.net</a>&gt;</div>
                    <div style="FONT-SIZE: 12pt; FONT-FAMILY: 'Segoe
                      UI'; COLOR: #000000"><b>Cc:</b> &lt;<a
                        href="mailto:shop-talk@autox.team.net";
                        rel="noreferrer" target="_blank"
                        moz-do-not-send="true"
                        
class="moz-txt-link-freetext">shop-talk@autox.team.net</a>&gt;</div>
                    <div style="FONT-SIZE: 12pt; FONT-FAMILY: 'Segoe
                      UI'; COLOR: #000000"><b>Sent:</b> 4/23/2023
                      7:09:35 PM</div>
                    <div style="FONT-SIZE: 12pt; FONT-FAMILY: 'Segoe
                      UI'; COLOR: #000000"><b>Subject:</b> Re:
                      [Shop-talk] scanner help</div>
                    <hr style="BORDER-TOP: medium none; HEIGHT: 1px;
                      BORDER-RIGHT: medium none; BORDER-BOTTOM: medium
                      none; COLOR: #ccc; BORDER-LEFT: medium none;
                      BACKGROUND-COLOR: #ccc">
                    <div dir="ltr">Plus 1 for VueScan. Ed is an
                      incredible guy and the software simply works! You
                      can D/L it and see if/how it works. You'll get
                      watermarks until you pay for it but you'll know it
                      works before you do. It was recommended by a
                      friend on the editing list I've been on since the
                      mid '90s. I used it for maybe 15 minutes and
                      bought the lifetime licence. At some point Ed made
                      it cross-platform and my lifetime licence was
                      grandfathered so I can scan using my Brother MFC
                      from any of my Macs or PCs. Inarguably the best
                      $100 I ever spent on software!
                      <div><br>
                      </div>
                      <div>RD</div>
                    </div>
                    <br>
                    <div class="gmail_quote">
                      <div class="gmail_attr" dir="ltr">On Sun, Apr 23,
                        2023 at 5:06â?¯PM Mike Sinclair &lt;<a
                          href="mailto:phoenix722@comcast.net";
                          rel="noreferrer" target="_blank"
                          moz-do-not-send="true"
                          
class="moz-txt-link-freetext">phoenix722@comcast.net</a>&gt;
                        wrote:<br>
                      </div>
                      <blockquote class="gmail_quote"
                        style="PADDING-LEFT: 1ex; BORDER-LEFT:
                        rgb(204,204,204) 1px solid; MARGIN: 0px 0px 0px
                        0.8ex">
                        <div bgcolor="#ffffff">
                          <p><font size="2"><font face="Tahoma">Make
                                sure your wireless is not set to
                                public.  Don't ask me how I 
know.</font></font></p>
                          <p><font size="2"><font 
face="Tahoma">Mike</font></font><br>
                          </p>
                          <div>On 4/23/23 1:32 PM, john wrote:<br>
                          </div>
                          <blockquote type="cite">
                            <div><font face="Segoe UI">trying to copy
                                some documentation on my tools and my
                                scanner refuses to cooperate.  It used
                                to work.  It's a HP m1217 nfw
                                multifunction printer.  I've reloaded
                                all the proper up to date drivers</font></div>
                            <div><font face="Segoe UI">run diagnostics
                                on hardware and all is fine.. reset to
                                factory settings... tried several
                                different scanner software packages
                                including HPs version and everyone says
                                it "Can Not Communicate with the
                                scanner."</font></div>
                            <div> </div>
                            <div><font face="Segoe UI">Tried an online
                                tech support outfit that said it was a
                                virus preventing it from working and for
                                250 bucks they would fix it... well,
                                thanks but no thanks.  Ran several
                                malware and virus programs and found 
one</font></div>
                            <div><font face="Segoe UI">PUP file and
                                removed it .  After that redid all above
                                and same result... Hope someone can tech
                                me up on this and get this piece of
                                printer working again...and all other
                                printer functions work fine</font></div>
                            <div> </div>
                            <div><font face="Segoe UI">thanks</font></div>
                            <div> </div>
                            <div><font face="Segoe UI">john</font></div>
                            <br>
                          </blockquote>
                        </div>
                      </blockquote>
                    </div>
                  </blockquote>
                </div>
              </blockquote>
            </div>
          </blockquote>
        </div>
      </blockquote>
    </blockquote>
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