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Re: [Shop-talk] I HATE ROCKAUTO!!! (anyone else?)

To: <Shop-talk@autox.team.net>, <eric@megageek.com>
Subject: Re: [Shop-talk] I HATE ROCKAUTO!!! (anyone else?)
From: "Steve Hammatt, Mount Vernon WA USA" <gsteve@hammatt.com>
Date: Thu, 16 Jul 2020 12:25:48 -0700
Delivered-to: mharc@autox.team.net
Delivered-to: shop-talk@autox.team.net
Importance: Normal /x+GrHqIQkWq/1QRwwPG6gpS+db80pR87lOrO3J/Vdwr3JgZfphqME5UEe8ovrAU9c+MTuYkauAvS+FNNfUb5/qMkdQC0DcoNYM=
References: <OF154C0FA4.E2B10FFB-ON852585A7.0067D224-852585A7.0068A3AB@mail.megageek.com>
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Eric
I=E2=80=99ve occasionally used Summit Racing Equipment,=20
they=E2=80=99ve been excellent with fast response and shipping=20
costs.  Don=E2=80=99t know if they=E2=80=99d have what you=E2=80=99re =
looking for=20
but may be worth a checkout for you.

Steve Hammatt
Mount Vernon WA USA
www.leatherplates.com



From: eric@megageek.com=20
Sent: Thursday, July 16, 2020 12:02 PM
To: Shop-talk@autox.team.net=20
Subject: [Shop-talk] I HATE ROCKAUTO!!! (anyone else?)
OK, this is a partial vent, but it's also a warning to anyone out there =
about Rockauto.=20

THEY ARE HORRIBLE!=20

First, item shipping varies so much depending what verison of the part =
you buy, that you spend more time trying to figure out what the shipping =
will be then actually finding the product (which is sometimes a pain.)  =
I had a $365 shipping cost for a $45 part once (of course I didn't buy =
from them.)=20

Then, if you have any issues with their products, GOOD LUCK!=20

I got an oil pan and gasket from them.  The oil pain is .15" too large =
to fit, but I couldn't tell this until I was trying to install it, which =
meant that the gasket was opened (and therefore not returnable.)  So now =
I tried to return the pan, but they aren't able to tell me if the =
replacement will be the same one.=20
Then, instead of sending me a replacement pan, they send me another =
gasket!  So I want to return this gasket, but I have to pay for the =
shipping!  Also, they default to Fedex which doesn't pick up at your =
house, you have to bring it to them, which is about 45 mins away from =
me!=20
So, now i'm out the shipping of all items, I have an oil pan that =
doesn't fit, and I still can't even speak to anyone at the company.=20

I WILL NEVER USE THEM AGAIN!!!!=20

Anyone else have the same experience?  I've used them twice before and =
both times I had to re-select different options to not incur crazy =
shipping expenses.=20


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<HTML><HEAD></HEAD>
<BODY dir=3Dltr>
<DIV dir=3Dltr>
<DIV style=3D"FONT-SIZE: 12pt; FONT-FAMILY: 'Calibri'; COLOR: #000000">
<DIV>Eric</DIV>
<DIV>I=E2=80=99ve occasionally used Summit Racing Equipment, </DIV>
<DIV>they=E2=80=99ve been excellent with fast response and shipping =
</DIV>
<DIV>costs.&nbsp; Don=E2=80=99t know if they=E2=80=99d have what =
you=E2=80=99re looking for </DIV>
<DIV>but may be worth a checkout for you.</DIV>
<DIV>&nbsp;</DIV>
<DIV style=3D"FONT-SIZE: 12pt; FONT-FAMILY: 'Calibri'; COLOR: =
#000000">Steve=20
Hammatt<BR>Mount Vernon WA =
USA<BR>www.leatherplates.com<BR><BR><BR></DIV>
<DIV=20
style=3D"BORDER-TOP-COLOR: #000000; BORDER-BOTTOM-COLOR: #000000; =
PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #000000 4px solid; =
BORDER-RIGHT-COLOR: #000000">
<DIV=20
style=3D'FONT-SIZE: small; TEXT-DECORATION: none; FONT-FAMILY: =
"Calibri"; FONT-WEIGHT: normal; COLOR: #000000; FONT-STYLE: normal; =
DISPLAY: inline'>
<DIV style=3D"FONT: 10pt tahoma">
<DIV style=3D"font-color: black"><B>From:</B> <A=20
title=3Deric@megageek.com>eric@megageek.com</A> </DIV>
<DIV><B>Sent:</B> Thursday, July 16, 2020 12:02 PM</DIV>
<DIV><B>To:</B> <A =
title=3DShop-talk@autox.team.net>Shop-talk@autox.team.net</A>=20
</DIV>
<DIV><B>Subject:</B> [Shop-talk] I HATE ROCKAUTO!!! (anyone=20
else?)</DIV></DIV></DIV></DIV>
<DIV=20
style=3D"BORDER-TOP-COLOR: #000000; BORDER-BOTTOM-COLOR: #000000; =
PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #000000 4px solid; =
BORDER-RIGHT-COLOR: #000000">
<DIV=20
style=3D'FONT-SIZE: small; TEXT-DECORATION: none; FONT-FAMILY: =
"Calibri"; FONT-WEIGHT: normal; COLOR: #000000; FONT-STYLE: normal; =
DISPLAY: inline'><FONT=20
size=3D2 face=3Dsans-serif>OK, this is a partial vent, but it's also a =
warning to=20
anyone out there about Rockauto.</FONT> <BR><BR><FONT size=3D2=20
face=3Dsans-serif>THEY ARE HORRIBLE!</FONT> <BR><BR><FONT size=3D2=20
face=3Dsans-serif>First, item shipping varies so much depending what =
verison of=20
the part you buy, that you spend more time trying to figure out what the =

shipping will be then actually finding the product (which is sometimes a =

pain.)&nbsp; I had a $365 shipping cost for a $45 part once (of course I =
didn't=20
buy from them.)</FONT> <BR><BR><FONT size=3D2 face=3Dsans-serif>Then, if =
you have=20
any issues with their products, GOOD LUCK!</FONT> <BR><BR><FONT size=3D2 =

face=3Dsans-serif>I got an oil pan and gasket from them.&nbsp; The oil =
pain is=20
.15" too large to fit, but I couldn't tell this until I was trying to =
install=20
it, which meant that the gasket was opened (and therefore not =
returnable.)&nbsp;=20
So now I tried to return the pan, but they aren't able to tell me if the =

replacement will be the same one.</FONT> <BR><FONT size=3D2 =
face=3Dsans-serif>Then,=20
instead of sending me a replacement pan, they send me another =
gasket!&nbsp; So I=20
want to return this gasket, but I have to pay for the shipping!&nbsp; =
Also, they=20
default to Fedex which doesn't pick up at your house, you have to bring =
it to=20
them, which is about 45 mins away from me!</FONT> <BR><FONT size=3D2=20
face=3Dsans-serif>So, now i'm out the shipping of all items, I have an =
oil pan=20
that doesn't fit, and I still can't even speak to anyone at the =
company.</FONT>=20
<BR><BR><FONT size=3D2 face=3Dsans-serif>I WILL NEVER USE THEM =
AGAIN!!!!</FONT>=20
<BR><BR><FONT size=3D2 face=3Dsans-serif>Anyone else have the same =
experience?&nbsp;=20
I've used them twice before and both times I had to re-select different =
options=20
to not incur crazy shipping expenses.</FONT>=20
<BR><BR></DIV></DIV></DIV></DIV></BODY></HTML>

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