Recognize what's going on here. The supplier wants to avoid the
liability of you ruining your vision or whatever by making sure the
prescription and fit is correct. Probably a liability issue for them,
and certainly a customer service plus for you; they make sure the things
are right. I can imagine this process being developed after a lot of
customer complaints that the glasses weren't "right" after delivery.
Think of all the variables between the initial request and the delivered
product.
Now, maybe the execution of this "service" isn't quite as accommodating
as you might like, but at least recognize why the process is in place
before castigating the supplier.
Then again, if this "service" involves an additional fee at the
optometrist, I would be offended. But I know in my case, the
optometrist would not charge me for this visit, it wouldn't require an
appointment, and they are perhaps 15 minutes from my house.
wmc_st@xxiii.com wrote:
>
> At 06:31 PM 12/14/2006, Martin Sukey wrote:
>
>> ALL I WANT TO DO IS TAKE THIS CRAP OFF THE LENSES so I can go on my
>
>
> Did'ja pay for them with a credit card? That gives you ALL the rights
> in the transaction. Call them up and say they're "defective" or "not
> as described", demand they make it right, and say you're going to
> request a "charge back" from the credit card company if they refuse to
> correct the merchandise or refund your money (and by all means do
> so!) Be sure to cite that YOU HAVE ATTEMPTED TO RECTIFY THE
> SITUATION ;)
>
> If you wanna be [more of] an ass, you can suggest they could be
> partially liable for any eye injuries suffered while their product is
> unusable.
>
> If you want to try to correct thing yourself, the MSDS for the remover
> should be publically available (with the correct "recipe" for the
> stuff.) Or if you want to experiment, WD40 is pretty good at removing
> gack without trashing plastics.
>
> -Wayne
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