In a message dated 6/23/99 8:27:49 AM Eastern Daylight Time, jniolon@uss.com
writes:
<< After some discussion they finally arrived at a solution. The ratchet
would be replaced, the clerk would load all the tools back on our truck and
the manager agreed to explain to the clerk about customers and what the
words above the door meant, while my boss stood by quietly and listened.
He never had a problem with Sears again
A hard way to prove a point but I think the manager and especially the
clerk learned a good lesson. >>
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Even if it's apocryphal, it's a great story!!!
Allen Hefner
'77 Midget
'92 Mitsubishi Expo LRV Sport
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