Well Mike, all I can say is I can see why you have the problems you do.
Your language on the list here is a pretty good indication of your attitude
on life in general. Have a good life.
At 06:17 AM 6/23/99 Wednesday -0600, Michael D. Porter wrote:
>
>
>jvanho01@tir.com wrote:
>>
>> were obviously used as prybars and not question the abuse. Perhaps, it has
>> a lot to do with the attitude that ones goes in with that affects the way
>> the sales persons react. Just my experience and $.02 worth.
>
>That, to me, is just "blame the victim" bullshit. A warranty is a
>warranty, and it is honored or it is not. Great that you got good
>service. I did not, and it did not have to do with my attitude--and,
>even if it did, that's not a satisfactory excuse for not honoring a
>warranty. Period.
>
>Here's some ABC-type information--I worked for Sears in 1966 and 1967.
>One of the worst experiences I've had dealing with people was at
>Christmas of 1966. Sears had marketed a combination 8mm/super 8mm film
>projector, just in time for Christmas--they hadn't tested it, and it was
>a horrible piece of shit--it ate film faster than any shredder could. I
>was just a flunky in the camera department--I wasn't selling these
>things. The Sears store I worked in had sold a ton of these beasts the
>two weeks before Christmas, and about four or five days before
>Christmas, these things were coming back in droves.
>
>Did the company say, this item is defective, and we will refund your
>money, or offer you a rain check on a better item? No. On orders from
>the company, I spent most of those four days taking the returned
>projectors and repackaging them to look as if they were in new packaging
>and either bringing them out for sale or exchange. There were hundreds
>of unhappy people that Christmas, and I knew why. I didn't like doing
>it, and I argued about it, but it did no good. This was not a cheap item
>at the time, either--about $130 retail (in 1966, that was quite a bit of
>money).
>
>Nevertheless, I would still, on occasion, take a chance on Craftsman
>tools... I still have a torque wrench, bought in 1982, on which the
>adjustment ferrule split after a couple of days--Sears refused to
>replace it--I put a radiator clamp around the ferrule to keep it tight
>on the shaft, and it locks, reasonably reliably, still. Was that the
>proper solution to the problem? No. Not for a then $80 Craftsman torque
>wrench, warranted for life.
>
>Attitude, my ass.
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