I once knew the manager of the tool department of a Sears. Any
Craftsman tool that carries the "lifetime warranty" can be replaced
for free at any time for any reason. The next time you are in a
Sears, stop by the tool department. Read the lifetime warranty. I
believe it says, "Sears will replace this tool for any reason during
it's lifetime."
I have replaced a hacksaw because my wife ran over it with the family
car. Your adjustable wrench has scratches... No problem. Replace
it. One of your craftsman screwdrivers handles has partially melted
because of the heat of a torch... No problem. Replace it.
Any craftsman tool that carries the "unlimited lifetime warranty"
Sears will replace. As far as the torque wrench goes, it does not
have the unlimited lifetime warranty. I think it has a 1 year "free
of defects" warranty. All the craftsman power tools have the same
type warranty.
BTW... In college, I worked for Sears. If you complain enough and
get high enough up the management ladder, Sears will replace
ANYTHING!!!
______________________________ Reply Separator _________________________________
Subject: Re: Penncraft tools
Author: Bruce Wentzel <76752.3101@CompuServe.COM> at smtp
Date: 11/17/96 11:37 AM
>I've never had a problem exchanging Sears Craftsman hand tools (I'm
>probably on my 4th 3/8" breaker bar. Sears simply takes the broken
>tool and hands me a brand new replacement. I've never even been asked
>how it broke.
Ususally true, however Sears won't cover the ratchet head of their Torque
wrenches. Been there, done that. (Maybe I didn't squeak enough)
Bruce Wentzel
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