Hey Mark, doesn't matter where the mistake lies, be it in the paint or the
whatever.
The shop HAS to make it right, or just pull your truck out and give'em the
finger.
If I asked for blue paint and got oprange, doesn't matter to me whether the can
was mislabled, or the painter is color blind...I paid for blue, and I got
oraange..they'll redo it for free, or I'll take my truck home.
If they won't release my truck, I'll call the local law enforcement agency and
take it out with them present.
Bottom line is you asked for "X" and got "Y"...doesn't matter who's fault it is
as it's not your's...so the shop has to step up and take responsibility and
make it right.
Not just an opinion, just a fact.:)
-----Original Message-----
>From: MARK TREUTELAAR <oldphones@sbcglobal.net>
>Sent: Jul 4, 2008 12:08 PM
>To: oletrucks@autox.team.net
>Subject: [oletrucks] Paint problems
>
>16 months and $14,000 the body shop finally called me today to tell me my
>truck is finished . One problem the paint doesnt match the color sample . I
>figured right away what is wrong There was supposed to be blue pearl added to
>the red color. Someone screwed up. This isnot a 3 stage pearl but instead a
>basic base coat clearcoat. PPG makes it. My question is would the painter
>recieve a container with the pearl to mix in or would it be already in the
>paint from the dealer . My guess is the painter screwed up . Please help if
>you can as I am about ready to strangle this guy
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