Lon,
Did you pay for the plates with a credit card. If so then just call your
credit card company and tell them the story and they will either send you a
form to fill out or take the information over the phone and they will try
to collect from the company and if not they will credit your account for
the amount.
I have done this with uncooperative companies before and it works.
Jim V.
At 04:51 PM 5/22/03 Thursday, Lon Gowan wrote:
>A quick note to report on some bad customer service
>from a vendor:
>
>Euro-sign of Margate, Florida
>
>They make reproduction licenses plates. I ordered two
>sets of plates from them. One set came out nice, the
>other was the wrong color, wrong font size, wrong font
>style, and the plate shape was off. In addition, they
>packaged them in such a way to almost guarantee that
>UPS would bend them, which they did.
>
>We have spoken to them several times about the plates
>that where made incorrectly. The company
>spokesperson, Jerome, has decided not to stand behind
>the quality of his product and will not remake them
>correctly or refund the money.
>
>As I said, we are happy with the one set of plates and
>were able to unbend the corner damage. But the second
>set was so noticeably off that I cannot believe that
>they let them leave the shop. I had even sent a
>photocopy of a real plate with the correct sizes and
>style. I unfortunately assumed that since they made
>license plates that they would have recourse for the
>correct color match.
>
>I am recommending that you stay away from this
>Euro-sign and find another source for reproduction
>plates. I am still trying to get them to understand
>that it is not an issue of shipping damage, but of
>creating an incorrect product. If the matter is
>resolved I will let the list know.
>
>It is unfortunate that they are more concerned about
>the money then about quality and good costumer serves.
> A lesson learned, I guess.
>
>Lon
>50 Chevy 3100
>
>
>Ole Chevy and GMC trucks rule!
>
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Jim V.
1958 GMC Suburban Carrier Pickup (Cameo style) - V8 Hydramatic
http://www.angelfire.lycos.com/mi2/jrvvehicles
dcvjrv@covad.net
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