A few weeks ago I wrote all of you about the poor care that was taken in
packing some items from Jim Carter's. Several of you confirmed that this too,
had happened to you. When I called Carters, I talked to a man named, Brent,
who was going to set up a UPS pick-up of my items and they would re-send with
more care taken in the packaging. Well, I've talked with Brent a couple of
times and after nearly 3 weeks, now, have had no UPS pick up. I called Brent
again this morning who offered NO APOLOGY only a "Hey, I've done what I can
over here." This sure got me charged so I'm asking if any of you know a more
senior level person including phone or e-mail so that I may pass on this
feedback. Thanks,
Michael '54 3100
--
Senior Partner
The Service Quality Department
Phone (925) 372-6295
Fax (925) 215-2321
e-mail: mm@service-quality.com
website: http://www.service-quality.com
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