We tried to tell you, Paul.
> ----------
> From: Hudson29@aol.com[SMTP:Hudson29@aol.com]
> Reply To: Hudson29@aol.com
> Sent: Monday, February 15, 1999 2:32 PM
> To: oletrucks@autox.team.net
> Subject: [oletrucks] Golden State Follies
>
> We have had a thread on the list from time to time about
> problems with one of
> the major suppliers, Golden State Pickup Parts. I like the idea of
> dealing
> with Golden State as their retail location is only fifteen minutes
> from my
> place and I can often drop in during the course of my regular
> activities
> without making a special trip. They have a nice showroom with lots of
> neat
> stuff to look over, and I even enjoy looking at the trucks in the
> parking lot
> that the other customers drive in. All in all, it could be a very
> pleasant way
> to do business. Lately I've begun to have my doubts as to whether
> these
> advantages overcome some of the less than noble experiences I have had
> trying
> to spend my money at Golden State.
> First, let me say that the quality of the products has been
> fine. (To bad
> they almost never have even the most common stuff actually in stock) I
> have
> never returned anything because it was poorly assembled or made of
> inferior
> materials. My problem with Golden State is with the competency and
> attitude of
> the staff that handle the over the counter customers and that make
> dealing
> with any company a productive or an unproductive experience (and the
> fact that
> they don't carry any bloody stock).
> Several times I have hopefully asked questions, for example:
> "what color were
> the bumpers of a '51 Chevy painted?" The guy behind the counter screws
> up his
> face so that I could imagine that I could actually see the wheels
> turning
> somewhere in that brain and says "aaahemmm, aaaahhh, uuummmm, black!
> They were
> all painted black!" Over the past several months I have put several
> questions
> to them about different specific items, but the counterpersons
> reaction was
> about the same. I rapidly decided that if I needed to know something,
> I can
> get much better info here on this list.
> Next, they can't seem to get an order right. There has been an
> error of some
> kind on EVERY single order I have placed with them. For example, one
> fine
> Saturday A.M., I ordered the stainless metal frames for the trim
> panels on the
> doors of my truck. Wouldn't you think such a common item would be in
> stock? As
> usual, they had to back order the item. Later during lunch, I was idly
> (OK
> maybe not so idly) checking the paperwork, I noticed that they had
> backordered
> 3 pair of regular non stainless frames. Three pairs! How the hell did
> they get
> that? I telephoned Golden State and got hold of the guy that took the
> order
> and after a lengthy explanation from me, he said he would take care of
> it.
> Somebody did call me and say that stuff had arrived from three
> different
> backorders and another Saturday A.M. I dutifully trouped up to Golden
> State to
> pick up my parts. The counterperson found some of my backordered
> stuff, but
> not my stainless frames. After about fifteen minutes of fooling around
> and
> shuffling papers, an assistant manager arrived and it became obvious
> that
> nothing had been done to correct the mess. The assistant manager had a
> fair
> idea of what had gone wrong and she pitched in to correct all the
> screw ups.
> This required the most enormous amount of invoices, credits and return
> slips
> to finally get my stuff, but at last it was done and I walked out the
> door
> with some new stuff to improve my oletruck.
> Home again, eating lunch again, and trying to sort out my new
> trove of truck
> parts and the blizzard of paperwork, and I noticed that the lovely
> stainless
> metal door frames were both for the drivers door! AAAGGHHH! Another
> phone
> call, another assurance that all would be set right, and I now need to
> make
> yet another trip down to that all too familiar truck parts emporium
> called
> Golden State.
>
> Paul O'Neil,
> 1951 Chevrolet 3600 Pickup Project, See it at:
> The Poor Man's Advanced Design Tech Tips Page
> http://home.earthlink.net/~conntest47/
> Fullerton, California USA
> Hudson29@aol.com
> oletrucks is devoted to Chevy and GM trucks built between 1941 and
> 1959
>
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