Hmm, one wonders whether they omitted the spacer. And did the install one
this time?
--
Max Heim
'66 MGB GHN3L76149
If you're near Mountain View, CA,
it's the primer red one with chrome wires
on 3/11/06 10:09 PM, Philip Jones at philip.s.jones@comcast.net wrote:
> Hi all. Just wanted to give plaudits and recommendations to a local shop.
>
>
>
> I've had "Group 2" (http://www.group2inc.com), in Seattle, do a variety of
> jobs on my '72 MGBGT and '71 Midget (mainly around alignment and
> suspension). About 3 - 4 months ago I had them replace the GT's discs (with
> drilled/slotted rotors, etc), wheel bearings, etc. I usually only drive my
> GT a hundred miles a month or so, and it was just a couple weeks ago that
> one of the wheel bearings failed (catastrophically, with a bang and a lurch)
> on the freeway. I had the car towed to their shop and explained the
> problem.
>
>
>
> Without being prompted, they took complete responsibility and said that they
> didn't know what had happened, but they would do whatever it took to make me
> happy. It turns out that they needed to replace the stub axle on that side,
> along with the associated hardware and fasteners; and they also replaced the
> wheel bearing on the opposite side. They said "we don't know how we screwed
> it up" (as in there was no clear cause of failure), but they didn't try to
> blame the bearing manufacturer or anybody else. They checked with two other
> shops to make sure that they had a clear understanding of proper assembly,
> and didn't charge me for the repair.
>
>
>
> I felt that "they treated me right". They were nothing less than pleasant
> and positive (and apologetic) about the whole thing. I've been very very
> happy with the quality of their work previously - I've had them both correct
> other shop's work where it fits into their area of expertise, and also had
> them refer me elsewhere where they didn't have the necessary expertise.
>
>
>
> With all that, I can't help but publicly praise them. It's too often (and
> too common) that bad experiences are shared - and it's noteworthy to receive
> exceptional service such as this.
>
>
>
> So, no financial interest, etc, etc; YMMV, but I'm happy and will definitely
> continue to use them and refer people to them.
>
>
>
> Phil
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