To all:
Putting my Moss hat on for a moment.
I don't want to knock the small supplier who is making, or supplying
parts and trying to market them on e-bay.
Many of these items are a very good value. Where possible in fact, I
try to find these products and add them to our catalogs. Note the Rover
SD1/TR8 nylon gear shifter mounting bushes we added a year ago.
The problem is that many of these people advertise on e-bay because they
can not afford the overhead of traditional marketing. Unfortunately
that also means they cannot afford good customer service systems either.
Be a bit more patient with these companies, but do expect them to meet
their promises.
Any comparisons to other products on the market should always be taken
with a grain of salt. General slanging of the competition is a very
simplistic way of trying to get an edge. All reproduction items are
likely to have at least some areas of criticism. No one goes to work in
the morning determined to make a poor quality part, but unfortunately
there are so many ways to err, that there is often going to be something
that just isn't quite right. Finding and maintaining a source of parts
that fit and function correctly is currently the most difficult
challenge facing this entire market. The very least any company can
offer is a reasonable satisfaction guarantee that will refund the cost
of the part in a timely manner.
Kelvin Dodd
> -----Original Message-----
> From: Ronald A. Fine [mailto:ronfineesq@earthlink.net]
> Sent: Friday, September 23, 2005 11:44 AM
> To: Dodd, Kelvin; Paul T. Root; Don Malling
> Cc: Mgs@autox.team.net
> Subject: RE: MGB Carpets on eBay
>
> I just wanted to second the comment about sticking with known
suppliers.
> I have recently purchased several small parts for my BN7 from Ebay
sellers
> who advertise all the time and claim their products are better than
those
> available from Moss or VB. The parts look great but when I went to
> install them they don't fit correctly or don't function correctly.
Trying
> to return them to these sellers is a real PITA. I've been burned once
too
> often. I'm sticking with the major suppliers. When ever I have had a
> problem with a part they always were willing to take it back for full
> credit without much hassle.
> Ron
>
>
> "My suggestion is to stick with the known quantities that have good
> return policies, unless you can find a good deal on an uninstalled kit
> someone is trying to sell".
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